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Gulliksen, J. (2019). Incorporating Europe's Values in Future Research. Communications of the ACM, 62(4), 40-41
Open this publication in new window or tab >>Incorporating Europe's Values in Future Research
2019 (English)In: Communications of the ACM, ISSN 0001-0782, E-ISSN 1557-7317, Vol. 62, no 4, p. 40-41Article in journal, Editorial material (Refereed) Published
Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2019
National Category
Computer Sciences
Identifiers
urn:nbn:se:kth:diva-249867 (URN)10.1145/3310328 (DOI)000462529000016 ()2-s2.0-85063441139 (Scopus ID)
Note

QC 20190424

Available from: 2019-04-24 Created: 2019-04-24 Last updated: 2019-04-24Bibliographically approved
Larusdottir, M. K., Gulliksen, J. & Hallberg, N. (2019). RAMES - Framework supporting user centred evaluation in research and practice. Behavior and Information Technology, 38(2), 132-149
Open this publication in new window or tab >>RAMES - Framework supporting user centred evaluation in research and practice
2019 (English)In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 38, no 2, p. 132-149Article in journal (Refereed) Published
Abstract [en]

One way to ensure good user experience of IT systems is to conduct user centred evaluation, aimed to provide feedback to IT professionals on their IT systems from the user perspective. The objective of this paper is to explore a conceptual framework, named RAMES that supports evaluators when planning, comparing and documenting user centred evaluations in a structured way. The framework structures the elements of an evaluation into five categories: Roles, Activities, Materials, Environments, and System. The framework was developed based on a theoretical analysis. Two explorative studies with 92 participants in total show that two thirds of the participants found it easy or rather easy to use the framework, and 33% find it likely that they would use the framework again. The conclusion of the studies is that frameworks such as RAMES enhance the implementation of user centred evaluations.

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Usability testing, heuristic evaluation, walkthrough evaluations, laboratory experiments, user studies, user centred design
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:kth:diva-242970 (URN)10.1080/0144929X.2018.1519034 (DOI)000455552600003 ()2-s2.0-85053464646 (Scopus ID)
Note

QC 20190205

Available from: 2019-02-05 Created: 2019-02-05 Last updated: 2019-02-05Bibliographically approved
Larusdottir, M., Gulliksen, J. & Cajander, Å. (2017). A license to kill - Improving UCSD in Agile development. Journal of Systems and Software, 123
Open this publication in new window or tab >>A license to kill - Improving UCSD in Agile development
2017 (English)In: Journal of Systems and Software, ISSN 0164-1212, E-ISSN 1873-1228, Vol. 123Article in journal (Refereed) Published
Abstract [en]

Agile development processes, such as Scrum, focus on communication, developer collaboration and delivery of working software early and continuously. User-centered systems design (UCSD) is a process emphasizing usability and the user experience throughout the system life cycle. It highlights the UCSD activities: understanding the context of use, iterative prototyping to explore the design space and active collaboration with users throughout the software development. Agile processes are by many assumed to address similar issues as UCSD, hence, by applying Agile processes the systems would become usable for the end-users and their user experience should improve. This paper discusses and interprets findings on UCSD activities in Agile projects in practice, that are analyzed according to the fundamental principles from the Agile manifesto. We show that Agile development has much to gain from integrating UCSD, and give guidance on how to integrate UCSD in Agile processes. User experience (UX) professionals need a more explicit role in the Agile projects and more authority. We recommend that they receive a "license to kill" design suggestions that are not perceived as useful by the users.

Place, publisher, year, edition, pages
Elsevier, 2017
Keywords
Agile development, Scrum, User-centered system design
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:kth:diva-187403 (URN)10.1016/j.jss.2016.01.024 (DOI)000389100100014 ()2-s2.0-84957895226 (Scopus ID)
Note

QC 20170109

Available from: 2016-05-25 Created: 2016-05-23 Last updated: 2018-01-10Bibliographically approved
Johansson, S., Gulliksen, J. & Lantz, A. (2015). Cognitive Accessibility for Mentally Disabled Persons. In: Human–Computer Interaction: . Paper presented at 15th IFIP TC.13 International Conference on Human-Computer Interaction (INTERACT), SEP 14-18, 2015, Bamberg, GERMANY (pp. 418-435). Springer Berlin/Heidelberg
Open this publication in new window or tab >>Cognitive Accessibility for Mentally Disabled Persons
2015 (English)In: Human–Computer Interaction, Springer Berlin/Heidelberg, 2015, p. 418-435Conference paper, Published paper (Refereed)
Abstract [en]

The emergence of various digital channels, the development of different devices and the change in the way we communicate and carry out various types of services have quickly grown and continues to grow. This may offer both new opportunities for inclusion and risks for creating new barriers in the society. In a recent study we have explored the questions: Is the society digitally accessible for persons with mental disabilities? How do persons with mental disabilities cope with their situation? What are the benefits and obstacles they face? Based on the answers to these questions we wanted to explore if there is a digital divide between the citizens in general and the citizens with mental disabilities. And if so; what is the nature of this divide? Methods used in the study were Participatory action research oriented with data collection via research circles. In total over 100 persons participated. The results show that a digital divide is present. Persons with mental disabilities differ from citizens in general in how they have access to digital resources. The result also indicates that services and systems on a societal scale do not deliver the expected efficiency when it comes to supporting citizens with mental disabilities. And finally the results indicate that the special needs this group might have are often not identified in wider surveys on the citizen's use of Internet, digital services and use of different technical devices. Several of the participants describe this as being left outside and not fully participate in a society where digital presence is considered a prerequisite for a full citizenship.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2015
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 9296
Keywords
Mental disability, Mental problems, Cognitive accessibility, Digital society, Inclusion
National Category
Computer Sciences Robotics
Identifiers
urn:nbn:se:kth:diva-177433 (URN)10.1007/978-3-319-22701-6_31 (DOI)000363681800031 ()2-s2.0-84945531079 (Scopus ID)978-3-319-22701-6 (ISBN)978-3-319-22700-9 (ISBN)
Conference
15th IFIP TC.13 International Conference on Human-Computer Interaction (INTERACT), SEP 14-18, 2015, Bamberg, GERMANY
Note

QC 20151120

Available from: 2015-11-20 Created: 2015-11-20 Last updated: 2018-01-10Bibliographically approved
Walldius, Å., Gulliksen, J., Lantz, A., Sandblad, B. & Åborg, C. (2015). Digital arbetsmiljö. Stockholm: Arbetsmiljöverket
Open this publication in new window or tab >>Digital arbetsmiljö
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2015 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Stockholm: Arbetsmiljöverket, 2015
National Category
Engineering and Technology
Research subject
Human-computer Interaction
Identifiers
urn:nbn:se:kth:diva-185937 (URN)
Available from: 2016-04-29 Created: 2016-04-29 Last updated: 2016-04-29Bibliographically approved
Lazar, J., Abascal, J., Barbosa, S., Barksdale, J., Friedman, B., Grossklags, J., . . . Wentz, B. (2015). Human-computer interaction and international public policymaking: A framework for understanding and taking future actions. Foundations and Trends in Human-Computer Interaction, 9(2), 69-149
Open this publication in new window or tab >>Human-computer interaction and international public policymaking: A framework for understanding and taking future actions
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2015 (English)In: Foundations and Trends in Human-Computer Interaction, ISSN 1551-3955, Vol. 9, no 2, p. 69-149Article in journal (Refereed) Published
Abstract [en]

This monograph lays out a discussion framework for understanding the role of human-computer interaction (HCI) in public policymaking. We take an international view, discussing potential areas for research and application, and their potential for impact. Little has been written about the intersection of HCI and public policy; existing reports typically focus on one specific policy issue or incident. To date, there has been no overarching view of the areas of existing impact and potential impact. We have begun that analysis and argue here that such a global view is needed. Our aims are to provide a solid foundation for discussion, cooperation and collaborative interaction, and to outline future programs of activity. The five sections of this report provide relevant background along with a preliminary version of what we expect to be an evolving framework. Sections 1 and 2 provides an introduction to HCI and public policy. Section 3 discusses how HCI already informs public policy, with representative examples. Section 4 discusses how public policy influences HCI and provides representative public policy areas relevant to HCI, where HCI could have even more impact in the future: (i) laws, regulations, and guidelines for HCI research, (ii) HCI research assessments, (iii) research funding, (iv) laws for interface design - accessibility and language, (v) data privacy laws and regulations, (vi) intellectual property, and (vii) laws and regulations in specific sectors. There is a striking difference between where the HCI community has had impact (Section 3) and the many areas of potential involvement (Section 4). Section 5 a framework for action by the HCI community in public policy internationally. This monograph summarizes the observations and recommendations from a daylong workshop at the CHI 2013 conference in Paris, France. The workshop invited the community's perspectives regarding the intersection of governmental policies, international and domestic standards, recent HCI research discoveries, and emergent considerations and challenges. It also incorporates contributions made after the workshop by workshop participants and by individuals who were unable to participate in the workshop but whose work and interests were highly related and relevant.

Place, publisher, year, edition, pages
Now Publishers Inc., 2015
Keywords
Data privacy, Laws and legislation, Public policy, Collaborative interaction, Domestic standards, Governmental policies, Human computer interaction (HCI), Interface designs, Laws and regulations, Research and application, Workshop participants, Human computer interaction
National Category
Media and Communications
Identifiers
urn:nbn:se:kth:diva-194693 (URN)10.1561/1100000062 (DOI)2-s2.0-84968779502 (Scopus ID)
Note

QC 20161129

Available from: 2016-11-29 Created: 2016-10-31 Last updated: 2017-02-22Bibliographically approved
Walldius, Å., Gulliksen, J. & Sundblad, Y. (2015). Revisiting the UsersAward Programme from a Value Sensitive Design Perspective. In: Shaowen Bardzell, Susanne Bødker, Ole Sejer Iversen, Clemens N. Klokmose and Henrik Korsgaard (Ed.), Critical Alternatives: Proceedings of
 The Fifth Decennial Aarhus Conference 17- 21 August 2015. Paper presented at The Fifth Decennial Aarhus Conference 17- 21 August 2015. Aarhus: Computer Science, Aarhus University, Denmark
Open this publication in new window or tab >>Revisiting the UsersAward Programme from a Value Sensitive Design Perspective
2015 (English)In: Critical Alternatives: Proceedings of
 The Fifth Decennial Aarhus Conference 17- 21 August 2015 / [ed] Shaowen Bardzell, Susanne Bødker, Ole Sejer Iversen, Clemens N. Klokmose and Henrik Korsgaard, Aarhus: Computer Science, Aarhus University, Denmark , 2015Conference paper, Published paper (Refereed)
Abstract [en]

The goal of the UsersAward (UA) programme is to develop and maintain a strategy for enhancing the quality of workplace software through on-going user-driven quality assessment. Key activities are development of sets of quality criteria, as the USER CERTIFIED 2002 and 2006 instruments, and performing large domain specific user satisfaction surveys building on these quality criteria. In 2005 we performed a first analysis of the values that inform the criteria and procedure making up the 2002 instrument, using the Value Sensitive Design methodology. This paper is a follow-up of that study. We report on new types of stakeholders having engaged with the UA programme and reflect on how the conceptual considerations and explicit values of the programme have shifted as a consequence. 

Place, publisher, year, edition, pages
Aarhus: Computer Science, Aarhus University, Denmark, 2015
Keywords
UsersAward programme, user satisfaction surveys, user- driven certification of software, workplace IT, Participatory Design, Value Sensitive Design
National Category
Engineering and Technology
Research subject
Human-computer Interaction
Identifiers
urn:nbn:se:kth:diva-179213 (URN)
Conference
The Fifth Decennial Aarhus Conference 17- 21 August 2015
Available from: 2015-12-12 Created: 2015-12-12 Last updated: 2016-02-18Bibliographically approved
Gulliksen, J., Junqueira Barbosa, S. D., Joshi, A., Lawson, S. & Palanque, P. (2015). Role of Conferences in Shaping the Field of HCI. In: HUMAN-COMPUTER INTERACTION - INTERACT 2015, PT IV: . Paper presented at 15th IFIP TC.13 International Conference on Human-Computer Interaction (INTERACT), SEP 14-18, 2015, Bamberg, GERMANY (pp. 637-639). Springer Berlin/Heidelberg
Open this publication in new window or tab >>Role of Conferences in Shaping the Field of HCI
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2015 (English)In: HUMAN-COMPUTER INTERACTION - INTERACT 2015, PT IV, Springer Berlin/Heidelberg, 2015, p. 637-639Conference paper, Published paper (Refereed)
Abstract [en]

The panel will discuss the role various conferences have played in developing the field of HCI in academic research and industrial practice. It is composed of people who have experience in organising HCI conferences in different parts of the world. It provides a platform to the participants to think and reflect about what they are doing when attending a conference, what their expectations are and how it impacts positively their knowledge, work and career.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2015
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 9299
Keywords
Human-computer interaction, Conferences
National Category
Social Anthropology
Identifiers
urn:nbn:se:kth:diva-177431 (URN)10.1007/978-3-319-22723-8_81 (DOI)000363805500081 ()2-s2.0-84945563910 (Scopus ID)978-3-319-22723-8 (ISBN)978-3-319-22722-1 (ISBN)
Conference
15th IFIP TC.13 International Conference on Human-Computer Interaction (INTERACT), SEP 14-18, 2015, Bamberg, GERMANY
Note

QC 20151124

Available from: 2015-11-24 Created: 2015-11-20 Last updated: 2015-11-24Bibliographically approved
Persson, H., Åhman, H., Yngling, A. A. & Gulliksen, J. (2015). Universal design, inclusive design, accessible design, design for all: different concepts—one goal? On the concept of accessibility—historical, methodological and philosophical aspects. Universal Access in the Information Society, 14(4), 505-526
Open this publication in new window or tab >>Universal design, inclusive design, accessible design, design for all: different concepts—one goal? On the concept of accessibility—historical, methodological and philosophical aspects
2015 (English)In: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 14, no 4, p. 505-526Article in journal (Refereed) Published
Abstract [en]

Accessibility and equal opportunities for all in the digital age have become increasingly important over the last decade. In one form or another, the concept of accessibility is being considered to a greater or smaller extent in most projects that develop interactive systems. However, the concept varies among different professions, cultures and interest groups. Design for all, universal access and inclusive design are all different names of approaches that largely focus on increasing the accessibility of the interactive system for the widest possible range of use. But, in what way do all these concepts differ and what is the underlying philosophy in all of these concepts? This paper aims at investigating the various concepts used for accessibility, its methodological and historical development and some philosophical aspects of the concept. It can be concluded that there is little or no consensus regarding the definition and use of the concept, and consequently, there is a risk of bringing less accessibility to the target audience. Particularly in international standardization the lack of consensus is striking. Based on this discussion, the authors argue for a much more thorough definition of the concept and discuss what effects it may have on measurability, conformance with standards and the overall usability for the widest possible range of target users.

National Category
Interaction Technologies
Research subject
Human-computer Interaction
Identifiers
urn:nbn:se:kth:diva-151120 (URN)10.1007/s10209-014-0358-z (DOI)000361003800004 ()2-s2.0-84941416980 (Scopus ID)
Note

QC 20151005

Available from: 2014-09-19 Created: 2014-09-15 Last updated: 2017-12-05Bibliographically approved
Johansson, S., Gulliksen, J. & Lantz, A. (2015). User participation when users have mental and cognitive disabilities. In: SSETS 2015 - Proceedings of the 17th International ACM SIGACCESS Conference on Computers and Accessibility: . Paper presented at 17th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2015, Lisbon, Portugal, 26 October 2015 through 28 October 2015 (pp. 69-76). ACM Digital Library
Open this publication in new window or tab >>User participation when users have mental and cognitive disabilities
2015 (English)In: SSETS 2015 - Proceedings of the 17th International ACM SIGACCESS Conference on Computers and Accessibility, ACM Digital Library, 2015, p. 69-76Conference paper, Published paper (Refereed)
Abstract [en]

Persons with cognitive or mental disabilities have difficulties participating in or are excluded from IT development and assessments exercises due to the problems finding good ways to efficiently collaborate on equal terms. In this paper we describe how we worked closely together with persons that have mental and cognitive disabilities in order to test and develop methods for participation in assessments and in processes for developing, Information and Communication Technology (ICT) products and services. More than 100 persons with mental and cognitive disabilities participated in the study (people with diagnoses such as depression, anxiety disorder, bipolarity, and schizophrenia). To explore the conditions for a more equal and fair participation we have developed and elaborated a set of methods, tools and approaches. By combining scientific research methods with well-established methods for empowerment and participation we have developed methods that are cost effective and that easily can be incorporated in existing processes. We believe that our approach have taken steps to implement possibilities for persons with mental and cognitive disabilities to take part where user participation is needed in order not to discriminate or exclude but also to improve the overall quality of the end result. The results clearly show that it is possible to include persons with mental and cognitive disabilities. A mixed method -- mixed tool approach can increase the possibility for participation. The results also show that the quality of the analysis phase increases if the collaborative approach is extended to also embrace the data analysis phase.

Place, publisher, year, edition, pages
ACM Digital Library, 2015
Keywords
Accessibility, Cognitive disability, Inclusion, Mental disability, Mental problems, User participation
National Category
Interaction Technologies
Research subject
Human-computer Interaction
Identifiers
urn:nbn:se:kth:diva-183167 (URN)10.1145/2700648.2809849 (DOI)000380614200009 ()2-s2.0-84962665252 (Scopus ID)978-1-4503-3400-6 (ISBN)
Conference
17th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2015, Lisbon, Portugal, 26 October 2015 through 28 October 2015
Funder
The Swedish Post and Telecom Authority (PTS)
Note

QC 20160303

Available from: 2016-03-03 Created: 2016-03-03 Last updated: 2016-09-20Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-2411-6417

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