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Jocevski, M., Arvidsson, N., Miragliotta, G., Ghezzi, A. & Mangiaracina, R. (2019). Transitions towards omni-channel retailing strategies: a business model perspective. International Journal of Retail & Distribution Management, 47(2), 78-93
Open this publication in new window or tab >>Transitions towards omni-channel retailing strategies: a business model perspective
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2019 (English)In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 47, no 2, p. 78-93Article in journal (Refereed) Published
Abstract [en]

Purpose Digitalisation has been identified as a driving force behind retail sector transformation. The purpose of this paper is to provide a deeper understanding of how omni-channel strategies link to the digitalisation phenomenon. The study is explorative in nature and aims to expand existing knowledge by using a business model (BM) perspective. Design/methodology/approach The study uses a qualitative approach. Data collection involved a questionnaire answered by 13 firms from three retail segments (i.e. fashion, consumer electronics and bookstores and media) and a group discussion with senior managers. The data were complemented with information from websites, applications and available online reports. Findings The findings present empirical insights about different strategic and BM approaches to omni-channel retailing and highlight examples of pioneering retailers from the Italian market. The proposed framework consolidates earlier studies and puts forward three dimensions for a successful transition to omni-channel retailing BMs: a seamless customer experience, an integrated analytics system and an effective supply chain and logistics. Originality/value First, this paper applies a BM perspective as a novel approach for analysing a transition to omni-channel retailing. Second, it is based on empirical analysis of three retail segments, which provide new insights into omni-channel strategies in the retailing literature.

Place, publisher, year, edition, pages
EMERALD GROUP PUBLISHING LTD, 2019
Keywords
Italy, Business model, Digitalization, Mobile commerce, Omni-channel, Multi-channel
National Category
Economics and Business
Identifiers
urn:nbn:se:kth:diva-249781 (URN)10.1108/IJRDM-08-2018-0176 (DOI)000463632100001 ()2-s2.0-85063993484 (Scopus ID)
Note

QC 20190429

Available from: 2019-04-29 Created: 2019-04-29 Last updated: 2019-05-14Bibliographically approved
Yasmin, M. & Arvidsson, N. (2018). Emergence of a Digital Platform BasedDisruptive Mobile Payments Service. International Journal of E-Business Research, 14(3), 1-19
Open this publication in new window or tab >>Emergence of a Digital Platform BasedDisruptive Mobile Payments Service
2018 (English)In: International Journal of E-Business Research, ISSN 1548-1131, Vol. 14, no 3, p. 1-19Article in journal (Refereed) Published
Abstract [en]

Banks are motivated to be interested in developing platforms to provide mobile payment services to their customer and for those to be innovative. However, the successful implementation of a mobile payments service platform is mainly determined by how much players are fully motivated to realize it. In fact, in the Swedish context, the involvement level of mobile payment service platforms are very high whereas few studies have examined the related issues of mobile payments service platform. Thus, the purpose of this article is to investigate the factors leading banks to develop platforms and how banks manage these platforms. Data was collected by conducting interviews of applicable banks. The results mainly showed that the driving factors are significantly influenced by contextual factors, mutual objectives and opportunities. This article also looks forward to providing the payment industry with applicable guidelines for efficiently implementing and designing mobile payment service platforms.

Place, publisher, year, edition, pages
USA: , 2018
Keywords
Banks, Coopetition, Digital Platforms, Disruptive Innovation, Mobile Payments
National Category
Social Sciences Information Systems, Social aspects
Research subject
Industrial Economics and Management
Identifiers
urn:nbn:se:kth:diva-232209 (URN)10.4018/IJEBR.2018070101 (DOI)000456532200001 ()2-s2.0-85048394227 (Scopus ID)
Note

QC 20180716

Available from: 2018-07-14 Created: 2018-07-14 Last updated: 2019-02-12Bibliographically approved
Arvidsson, N., Hedman, J. & Segendorf, B. (2017). Cashless society: When will merchants stop accepting cash in Sweden - a research model. In: Enterprise Applications, Markets and Services in the Finance Industry, Financecom 2016: . Paper presented at 8th International Workshop on Enterprise Applications, Markets and Services in the Finance Industry, FinanceCom 2016, Frankfurt, Germany, 8 December 2016 through 8 December 2016 (pp. 105-113). Springer, 276
Open this publication in new window or tab >>Cashless society: When will merchants stop accepting cash in Sweden - a research model
2017 (English)In: Enterprise Applications, Markets and Services in the Finance Industry, Financecom 2016, Springer, 2017, Vol. 276, p. 105-113Conference paper, Published paper (Refereed)
Abstract [en]

Over the past decades, we have witnessed changes into how individual’s pay. In particular, there has been a drop in the use of cash as payment instrument both in terms of value and frequency. Consequently, the amount of outstanding cash is shrinking. For instance, in Sweden the level of cash is around 1.5% of Gross Domestic Product. This might be a tipping point for when cash is of practical use. In the paper, we present a research model that explores when merchants will stop accepting cash.

Place, publisher, year, edition, pages
Springer, 2017
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 276
Keywords
Cash adoption, Cashless society, Merchants, Data processing, Gross domestic products, nocv1, Payment instrument, Practical use, Research models, Tipping point, Commerce
National Category
Economics and Business
Identifiers
urn:nbn:se:kth:diva-207395 (URN)10.1007/978-3-319-52764-2_8 (DOI)000416109500008 ()2-s2.0-85011252565 (Scopus ID)9783319527635 (ISBN)
Conference
8th International Workshop on Enterprise Applications, Markets and Services in the Finance Industry, FinanceCom 2016, Frankfurt, Germany, 8 December 2016 through 8 December 2016
Note

QC 20170608

Available from: 2017-06-08 Created: 2017-06-08 Last updated: 2017-12-07Bibliographically approved
Darmani, A., Arvidsson, N. & Hidalgo, A. (2016). Do the strategic decisions of multinational energy companies differ in divergent market contexts?: An exploratory study. Energy Research & Social Science, 11, pp. 9-18
Open this publication in new window or tab >>Do the strategic decisions of multinational energy companies differ in divergent market contexts?: An exploratory study
2016 (English)In: Energy Research & Social Science, ISSN 2214-6296, E-ISSN 2214-6326, Vol. 11, p. 9-18Article in journal, News item (Refereed) Published
Abstract [en]

In the European energy industry, different countries’ national institutional frameworks have evolved divergently in response to increasing concerns about environmental issues. This paper explores the influence of these divergent national institutional frameworks on the strategic behavior of multinational company (MNC) subsidiaries. Differences in MNC subsidiaries’ strategic decisions in different countries, regardless of common capabilities and strategies, illustrate the importance of this influence. The paper focuses on the strategic decisions that determine which energy technology MNCs choose to acquire or invest in. MNCs are the predominant force in the European energy industry, and our understanding of their strategic decisions regarding choice of technology is an essential step in achieving a low-carbon energy industry. Our analysis is based on a longitudinal case study of Vattenfall, a Swedish multinational energy company. Findings confirm that even in the energy industry—a capital-intensive, national, and institution-based industry—MNCs follow their core global strategy to such an extent that it may prevail over local institutional considerations. Nevertheless, as European energy markets become deregulated and renewable energy matures, local institutions are likely to play a more dominant role, and MNCs will increasingly need to comply with local institutions’ guidelines. The paper offers recommendations for policymakers and several managerial implications.

Place, publisher, year, edition, pages
Elsevier, 2016
Keywords
Multinational energy companies, Strategic responses, Institutions, Climate concerns
National Category
Social Sciences
Research subject
Energy Technology
Identifiers
urn:nbn:se:kth:diva-177457 (URN)10.1016/j.erss.2015.08.009 (DOI)000379430400002 ()2-s2.0-84941921028 (Scopus ID)
Note

QC 20151202

Available from: 2015-11-20 Created: 2015-11-20 Last updated: 2017-12-01Bibliographically approved
Apanasevic, T., Markendahl, J. & Arvidsson, N. (2016). Stakeholders' expectations of mobile payment in retail: lessons from Sweden. International Journal of Bank Marketing, 34(1), 37-61
Open this publication in new window or tab >>Stakeholders' expectations of mobile payment in retail: lessons from Sweden
2016 (English)In: International Journal of Bank Marketing, ISSN 0265-2323, E-ISSN 1758-5937, Vol. 34, no 1, p. 37-61Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of this paper is to explore the reasons behind the slow adoption of mobile payment services. The expectations of the main groups of stakeholders – the mobile service providers, the retailers, and the consumers – of the service in the retail industry in Sweden are examined. Design/methodology/approach– The authors use a qualitative case study of stakeholders’ expectations. The conceptual research framework is based on the theory of diffusion of innovations, the technology adoption model, and network externalities. The proposed framework was tested and validated by empirical findings. Findings– One of the key findings of the research highlights that acceptance of a mobile payment service depends on the ability of mobile payment providers to build networks of both retailers and consumers simultaneously. The service will attract these stakeholders if it meets their expectations in the best possible way. Another finding is that mobile payment services do not meet expectations on an enhanced purchasing process. This is the area for future service improvement. Research limitations/implications– The main limitation of this study is that only a few retailers were contacted. Practical implications– First of all, criteria from the developed research framework can be used as a guide for mobile payment service development. Second, when developing and providing a mobile payment service, mobile payment providers need to have a good understanding of the needs and expectations of retailers and consumers. Originality/value– Stakeholders’ expectations have not been a focus for research in previous studies. This is a new research object.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016
Keywords
Retail, Consumer expectations, Merchant adoption, Mobile payments, Organizational adoption, Stakeholders’ expectations
National Category
Economics and Business
Research subject
Business Studies; Information and Communication Technology
Identifiers
urn:nbn:se:kth:diva-180577 (URN)10.1108/IJBM-06-2014-0064 (DOI)000383971200003 ()2-s2.0-84954421584 (Scopus ID)
Funder
Wireless@kth, 6469
Note

QC 20161019

Available from: 2016-01-19 Created: 2016-01-19 Last updated: 2017-11-30Bibliographically approved
Darmani, A., Rickne, A., Arvidsson, N. & Hidalgo, A. (2015). How did we assess the outcomes of tradable green certificates? A review. In: : . Paper presented at Cleaner Production and Sustainable Consumption.
Open this publication in new window or tab >>How did we assess the outcomes of tradable green certificates? A review
2015 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

In the European policy debate, Tradable Green Certificates (TGC) system has been considered as a superior support scheme to stimulate investments in Electricity from Renewable Energy Sources (RES-E). The TGC system even had been suggested as an option for a harmonized support scheme for the European electricity industry.

At present, after more than a decade of having TGC systems in the European electricity sectors, several countries including Sweden and Norway, are reevaluating their TGC system.  In this reevaluation process, scholarly articles can contribute to the knowledge for policymakers on the current outcomes and consequences of TGC systems in different European countries. Nevertheless, how did researchers examine outcomes of the TGC system relating to investments in RES-E?

In order to address this, we conduct an extensive and systematic literature review based on the Web of Science database. Our review reveals the topics that have been investigated intensively. However, our results also indicate other important key topics and issues, as outcomes of the TGC system that have been neglected. Specifically, our results show that economy of investments as an outcome of the TGC system has been studied intensively.  However, there is less research available on societal consequences of the TGC system, for example in which way a TGC system has influenced different group of potential RES-E investors. Recent literature identifies RES-E investors as heterogeneous groups of actors with different industrial backgrounds and motives. This heterogeneity has a message behind that has not been investigated in studies on TGC schemes. Our findings create several intriguing opportunities for future research.

National Category
Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:kth:diva-177460 (URN)
Conference
Cleaner Production and Sustainable Consumption
Note

QC 20151202

Available from: 2015-11-20 Created: 2015-11-20 Last updated: 2015-12-02Bibliographically approved
Lundin, R. A., Arvidsson, N., Brady, T., Ekstedt, E., Midler, C. & Sydow, J. (2015). Managing and working in Project Society: Institutional Challenges of Temporary Organizations (1ed.). Cambridge, United Kingdom: Cambridge University Press
Open this publication in new window or tab >>Managing and working in Project Society: Institutional Challenges of Temporary Organizations
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2015 (English)Book (Other academic)
Abstract [en]

In this book, leading authorities on project organizing explore the growing deployment of projects and other types of temporary organizations, with a focus on the challenges created by projectification. The way projects are coordinated and handled influences the success of innovation and change within organizations and is critical for strategic development in our societies, yet it is often at odds with the institutions of traditional industrial society. Drawing on both theoretical perspectives and real-world cases, this book sheds light on the transformation toward a project society and explores the effects, opportunities, and conflicts it has created. As change continues, the authors make a case for renewing institutions and mind-sets and provide a foundation from which to discuss societal changes for the future. This is an invaluable book for researchers and students in project management and organizational theory programs, as well as professionals involved in the management of projects.

Place, publisher, year, edition, pages
Cambridge, United Kingdom: Cambridge University Press, 2015. p. 274 Edition: 1
National Category
Economics and Business Work Sciences
Research subject
Business Studies
Identifiers
urn:nbn:se:kth:diva-177819 (URN)2-s2.0-84952794887 (Scopus ID)978-1-107-07765-2 (ISBN)
Note

QC 20160202

Available from: 2015-11-26 Created: 2015-11-26 Last updated: 2017-11-29Bibliographically approved
Arvidsson, N. (2014). A study of turbulence in the Swedish payment system – is there a way forward?. Foresight, 16(5), 462-482
Open this publication in new window or tab >>A study of turbulence in the Swedish payment system – is there a way forward?
2014 (English)In: Foresight, ISSN 1463-6689, E-ISSN 1465-9832, ISSN 1463-6689, Vol. 16, no 5, p. 462-482Article in journal (Refereed) Published
Abstract [en]

The purpose of this study is to understand turbulence in the field of payments in Europe and which future challenges this bring. The objective is to enable actors – industrial as well as policy-making agencies – to avoid becoming passive and reluctant to take needed steps that may realize a new playing field for payments.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2014
Keywords
Innovation, research methods, financial services, scenario planning
National Category
Economics and Business
Research subject
Industrial Engineering and Management
Identifiers
urn:nbn:se:kth:diva-161192 (URN)10.1108/FS-06-2013-0024 (DOI)2-s2.0-84919331648 (Scopus ID)
Note

QC 20150313

Available from: 2015-03-09 Created: 2015-03-09 Last updated: 2017-12-04Bibliographically approved
Arvidsson, N. (2014). Consumer attitudes on mobile payment services: results from a proof of concept test. International Journal of Bank Marketing, 32(2), 150-170
Open this publication in new window or tab >>Consumer attitudes on mobile payment services: results from a proof of concept test
2014 (English)In: International Journal of Bank Marketing, ISSN 0265-2323, E-ISSN 1758-5937, Vol. 32, no 2, p. 150-170Article in journal (Refereed) Published
Abstract [en]

A society’s potential economic gains from replacing cash-based payments with electronic payments are large, and mobile payments may help this transition. The purpose of this paper is to understand consumers’ attitudes on start using mobile payment services.

Keywords
Innovation, Sweden, Multiple regression analysis, Customer attitudes, Payments, Retail service industries
National Category
Social Sciences
Research subject
Business Studies
Identifiers
urn:nbn:se:kth:diva-161194 (URN)10.1108/IJBM-05-2013-0048 (DOI)2-s2.0-84896274861 (Scopus ID)
Note

QC 20150312

Available from: 2015-03-09 Created: 2015-03-09 Last updated: 2017-12-04Bibliographically approved
Apanasevic, T., Markendahl, J. & Arvidsson, N. (2014). Stakeholder’s expectations: The case of mobile public transport ticketing in Sweden. In: 13th International Conference on Mobile Business, 2014 (ICMB 2014), London, June 4-5, 2014: . Paper presented at 13th International Conference on Mobile Business,(ICMB 2014) London, June 4-5, 2014.
Open this publication in new window or tab >>Stakeholder’s expectations: The case of mobile public transport ticketing in Sweden
2014 (English)In: 13th International Conference on Mobile Business, 2014 (ICMB 2014), London, June 4-5, 2014, 2014Conference paper, Oral presentation only (Refereed)
Abstract [en]

One of the main areas of mobile payment application in Sweden is mobile public transport ticketing. The main stakeholders involved in this service are mobile network operators, mobile payment service providers, SMS ticket’s “technology solution” providers, public transport companies, and consumers.

Traditionally, mobile operators have had a strong position in this niche since the mobile phone bill or pre-paid subscriptions were used for end-user billing. Due to financial regulation, this situation was changed in February 2013 when new SMS payment solutions were introduced for all public transport companies in Sweden. A number of new actors entered the scene, and the position of existing actors changed dramatically. At the same time, the Swedish mobile operators formed a joint venture, 4T Sweden, offering a new mobile payment solution – WyWallet.

The main focus of this paper is on the change of expectations of different stakeholders taking part in provisioning of SMS payment services. Analysis has been performed by comparison of the initial expectations before the introduction of the new SMS payment system and the real outcome in approximately half a year time. Analysis revealed the fact that expectations of a number of stakeholders about mobile payment services did not come true. Moreover, due to barriers set by the mobile payment solution, mobile payment transactions in public transportation is dramatically lower than what SMS payments were before the market changed.

Keywords
Mobile Payment Services, Public Transport, Public Transport Ticketing, m-Ticketing, SMS ticketing, Consumer Expectations of a Service, Stakeholders’ Expectations
National Category
Telecommunications Business Administration
Research subject
Business Studies
Identifiers
urn:nbn:se:kth:diva-159106 (URN)
Conference
13th International Conference on Mobile Business,(ICMB 2014) London, June 4-5, 2014
Funder
Wireless@kth, 6469
Note

QC 20150123

Available from: 2015-01-21 Created: 2015-01-21 Last updated: 2018-04-19Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-1226-2799

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