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The Open-domain Paradox for Chatbots: Common Ground as the Basis for Human-like Dialogue
KTH, School of Electrical Engineering and Computer Science (EECS), Intelligent systems, Speech, Music and Hearing, TMH.ORCID iD: 0000-0002-8579-1790
Ghent University.
2023 (English)In: Proceedings of the 24th Annual Meeting of the Special Interest Group on Discourse and Dialogue, 2023, p. 605-614Conference paper, Published paper (Refereed)
Abstract [en]

There is a surge in interest in the development of open-domain chatbots, driven by the recent advancements of large language models. The “openness” of the dialogue is expected to be maximized by providing minimal information to the users about the common ground they can expect, including the presumed joint activity. However, evidence suggests that the effect is the opposite. Asking users to “just chat about anything” results in a very narrow form of dialogue, which we refer to as the “open-domain paradox”. In this position paper, we explain this paradox through the theory of common ground as the basis for human-like communication. Furthermore, we question the assumptions behind open-domain chatbots and identify paths forward for enabling common ground in human-computer dialogue.

Place, publisher, year, edition, pages
2023. p. 605-614
National Category
Natural Language Processing
Identifiers
URN: urn:nbn:se:kth:diva-341382DOI: 10.18653/v1/2023.sigdial-1.57ISI: 001274996900055OAI: oai:DiVA.org:kth-341382DiVA, id: diva2:1821230
Conference
24th Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL), 11-15 September, 2023, Prague, Czech Republic
Note

QC 20231220

Available from: 2023-12-19 Created: 2023-12-19 Last updated: 2025-02-07Bibliographically approved

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Skantze, Gabriel

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  • de-DE
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  • en-US
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  • nn-NB
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  • Other locale
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Output format
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