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Automatic Detection of Miscommunication in Spoken Dialogue Systems
KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH, Speech Communication and Technology.ORCID iD: 0000-0002-7412-0967
KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH.ORCID iD: 0000-0002-8773-9216
KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH, Speech Communication and Technology.ORCID iD: 0000-0002-8579-1790
KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH, Speech Communication and Technology.ORCID iD: 0000-0002-0397-6442
2015 (English)In: Proceedings of 16th Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL), 2015, p. 354-363Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we present a data-driven approach for detecting instances of miscommunication in dialogue system interactions. A range of generic features that are both automatically extractable and manually annotated were used to train two models for online detection and one for offline analysis. Online detection could be used to raise the error awareness of the system, whereas offline detection could be used by a system designer to identify potential flaws in the dialogue design. In experimental evaluations on system logs from three different dialogue systems that vary in their dialogue strategy, the proposed models performed substantially better than the majority class baseline models.

Place, publisher, year, edition, pages
2015. p. 354-363
National Category
Computer Sciences Natural Language Processing
Identifiers
URN: urn:nbn:se:kth:diva-180406DOI: 10.18653/v1/w15-4647Scopus ID: 2-s2.0-84988311476OAI: oai:DiVA.org:kth-180406DiVA, id: diva2:893730
Conference
16th Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL)
Note

QC 20160120

Available from: 2016-01-13 Created: 2016-01-13 Last updated: 2025-02-01Bibliographically approved

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Meena, RaveeshDavid Lopes, JoséSkantze, GabrielGustafson, Joakim

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf