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Elementary, My Dear Watson: The Use of Artificial Intelligence in Marketing Research: An Abstract
KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).ORCID-id: 0000-0002-2343-9361
2018 (engelsk)Inngår i: Boundary Blurred:: A Seamless Customer Experience in Virtual and Real Spaces / [ed] Nina Krey, Patricia Rossi, Springer Nature , 2018, s. 325-Kapittel i bok, del av antologi (Fagfellevurdert)
Abstract [en]

In this paper, the authors demonstrate how IBM Watson, a super computer that uses artificial intelligence (AI), can be used in academic and managerial research. A brief description of how Watson originated and operates is followed by four examples of how Watson can be used in academic marketing research. The first two examples use Watson’s personality and insight services to analyze qualitative depth interviews. The last two examples use Watson’s emotion and sentiment analysis on textual data and qualitative depth interviews. These examples emphasize the value of Watson in the age of big data and its ability to analyze issues that would otherwise be too complex. The paper concludes with limitations, managerial implications, and future research. 

sted, utgiver, år, opplag, sider
Springer Nature , 2018. s. 325-
Serie
Developments in Marketing Science: Proceedings of the Academy of Marketing Science, ISSN 2363-6165
HSV kategori
Identifikatorer
URN: urn:nbn:se:kth:diva-314489DOI: 10.1007/978-3-319-99181-8_103Scopus ID: 2-s2.0-85125197535OAI: oai:DiVA.org:kth-314489DiVA, id: diva2:1673969
Merknad

Part of book: ISBN 978-3-319-99180-1

QC 20220621

Tilgjengelig fra: 2022-06-21 Laget: 2022-06-21 Sist oppdatert: 2025-02-01bibliografisk kontrollert

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