The aim of this paper is to contribute to a more nuanced understanding of thebarriers that an agile/lean research and development (R&D) organization hasto overcome in order to be able to manage and apply knowledge effectively tobalance exploration and exploitation activities. It explores how people working in agile teams create, retain and transfer knowledge through theimplementation of a so-called Agile Scrum methodology. Our main findings arein the form of recommendations about the different innovation strategies firms should pursue. The links to the firm’s environmental conditions (such asorganizational culture, maturity, management practices) should allow thoseresults to be applied to other organizational contexts.We build on our understanding of the effects of agile/lean characteristics onorganizational learning and knowledge creation to propose ways to achievealignment within the firm at the operational level in order to facilitateambidextrous organizational learning through a case study of a software R&Dorganization. Data were collected from a questionnaire and interviews in aniterative process.
QC 20160116