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Assessing user expertise in spoken dialog system interactions
KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH.ORCID iD: 0000-0002-8773-9216
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2016 (English)In: 3rd International Conference on Advances in Speech and Language Technologies for Iberian Languages, IberSPEECH 2016, Springer Publishing Company, 2016, p. 245-254Conference paper, Published paper (Refereed)
Abstract [en]

Identifying the level of expertise of its users is important for a system since it can lead to a better interaction through adaptation techniques. Furthermore, this information can be used in offline processes of root cause analysis. However, not much effort has been put into automatically identifying the level of expertise of an user, especially in dialog-based interactions. In this paper we present an approach based on a specific set of task related features. Based on the distribution of the features among the two classes – Novice and Expert – we used Random Forests as a classification approach. Furthermore, we used a Support Vector Machine classifier, in order to perform a result comparison. By applying these approaches on data from a real system, Let’s Go, we obtained preliminary results that we consider positive, given the difficulty of the task and the lack of competing approaches for comparison.

Place, publisher, year, edition, pages
Springer Publishing Company, 2016. p. 245-254
Keywords [en]
Let’s Go, Random forest, SVM, User expertise, Decision trees, Adaptation techniques, Classification approach, Random forests, Result comparison, Root cause analysis, Spoken dialog systems, Support vector machine classifiers, Support vector machines
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:kth:diva-201814DOI: 10.1007/978-3-319-49169-1_24ISI: 000389797600024Scopus ID: 2-s2.0-84997241411ISBN: 9783319491684 (print)OAI: oai:DiVA.org:kth-201814DiVA, id: diva2:1075092
Conference
IberSPEECH 2016, 23 November 2016 through 25 November 2016
Note

Funding text: This work was supported by national funds through Fundação para a Ciência e a Tecnologia (FCT) with reference UID/CEC/50021/2013, by Universidade de Lisboa, and by the EC H2020 project RAGE under grant agreement No 644187

QC 20170217

Available from: 2017-02-17 Created: 2017-02-17 Last updated: 2024-03-18Bibliographically approved

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Lopes, José

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf