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Use animations to support knowledge transfer built on the understanding of the non-experts’ mental model
KTH, School of Electrical Engineering and Computer Science (EECS), Media Technology and Interaction Design, MID.
2018 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Knowledge visualization as a recent branch of visualization science was established by Burkhard [1] at 2004. In his theory, animation was mentioned as one of major visual formats for knowledge transfer. However, there is a lack of  further research about its impact on the transfer of knowledge. The aim of this study is to understand key characteristics that constitute to the mental model of non-experts on domain knowledge. Subsequent to this, it is investigated how animations support knowledge transfer to non-experts. In this study, home automation planning is used as a case to explore the characteristics that best constitute a good animation for knowledge transfer. The results showed that non-experts’ general attention was placed on cause and effect relations of a typical automatic lighting control and non-experts had misconceptions possibly because of different life experience, knowledge background, information vagueness, and overconfidence. The event segmentation in non-experts’ mental model was used to guide animation design which resulted in higher perceived clarity, less misconceptions during knowledge transfer to non-experts. In addition, our results from exploratory observation indicated that animations have potential to facilitate collaborative knowledge transfer and decision making process.

Abstract [sv]

Kunskapsvisualisering som en ny filial av visualiseringsvetenskap grundades av Burkhard [1] år 2004. I hans teori nämndes animering som ett av de stora visuella formaten för kunskapsöverföring. Det saknas dock ytterligare forskning om dess inverkan på kunskapsöverföring. Syftet med denna studie är att förstå nyckelegenskaper som utgör den mentala modellen för icke-experter på domänkunskaper. Därefter undersöks hur animeringar stöder kunskapsöverföring till icke-experter. I denna studie används hemautomatiseringsplanering som ett fall för att utforska de egenskaper som bäst utgör en bra animation för kunskapsöverföring. Resultaten visade att icke-experters generella uppmärksamhet placerades på orsak och effekt relationer av en typisk automatisk belysningsstyrning och icke-experter hade missuppfattningar möjligen på grund av olika livserfarenheter, kunskapsbakgrund, informationsvaghet och övertygelse. Händelsegmenteringen i icke-experters mentalmodell användes för att styra animationsdesign som resulterade i högre uppfattad klarhet, mindre missuppfattningar vid kunskapsöverföring till icke-experter. Dessutom visade våra resultat från förklarande observation att animeringar har potential att underlätta samverkande kunskapsöverföring och beslutsprocess.

Place, publisher, year, edition, pages
2018. , p. 14
Series
TRITA-EECS-EX ; 2018:353
National Category
Media and Communication Technology Human Computer Interaction
Identifiers
URN: urn:nbn:se:kth:diva-231745OAI: oai:DiVA.org:kth-231745DiVA, id: diva2:1229864
External cooperation
ABB Corporate Research Center, Västerås Sweden
Subject / course
Human - Computer Interaction
Educational program
Master of Science in Engineering - Information and Communication Technology
Presentation
2018-06-08, 4618, Lindstedtsvägen 5, Stockholm, 13:01 (English)
Supervisors
Examiners
Available from: 2018-08-17 Created: 2018-07-02 Last updated: 2018-08-17Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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