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A dualistic view of brand portfolios: the company's versus the customers' view
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).ORCID iD: 0000-0002-0357-3264
2018 (English)In: Journal of Consumer Marketing, ISSN 0736-3761, E-ISSN 2052-1200, Vol. 35, no 3, p. 264-276Article in journal (Refereed) Published
Abstract [en]

Purpose Brand architecture and brand portfolios have been regarded as absolute entities to be analysed from the company's perspective. The purpose of this study is to question such a uniform view by adding a perceptional dimension to the two concepts. Design/methodology/approach Semi-structured interviews with 58 marketing professionals and customers were used to explore ten propositions and map associations in the perceived brand portfolios, based on the brand concept map methodology. Findings The study reveals systematic differences between the collective view of company representatives, who name fewer brands associated through more sophisticated and highly connected brand systems and customers who include more partners and competitor brands in the portfolio, who also name more brands and connections in total. Research limitations/implications Implications of the results are analysed and future research is suggested to determine the generalizability of the findings and the economic implications of discrepant internal and external views of a brand architecture and brand portfolio. Practical implications Academics should relate to this dualism by compensating for the effects of the associative predisposition of employees versus customers when interpreting results of studies related to brand portfolios and brand architecture. Marketing practitioners must actively acknowledge and manage the role of partners and competitors as part of the company's external brand portfolio. Originality/value This study is the first to problematize the unilateral interpretation of brand portfolios and brand architecture by introducing a dual view of these concepts based on internal (employees) and external (consumers) perceptions.

Place, publisher, year, edition, pages
EMERALD GROUP PUBLISHING LTD , 2018. Vol. 35, no 3, p. 264-276
Keywords [en]
Perceptions, Brand portfolio, Brand architecture, Brand map, Portfolio strategy
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-232300DOI: 10.1108/JCM-03-2017-2161ISI: 000436123500003Scopus ID: 2-s2.0-85049087989OAI: oai:DiVA.org:kth-232300DiVA, id: diva2:1233541
Note

QC 20180718

Available from: 2018-07-18 Created: 2018-07-18 Last updated: 2018-07-18Bibliographically approved

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Åsberg, Per

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