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Do accessibility, vulnerability, opportunity, and travel characteristics have uniform impacts on traveler experience?
KTH, School of Architecture and the Built Environment (ABE), Transport Science, System Analysis and Economics.ORCID iD: 0000-0001-9875-3980
KTH, School of Architecture and the Built Environment (ABE), Transport Science, System Analysis and Economics.ORCID iD: 0000-0001-7124-7164
2018 (English)In: Transportation Research Part A: Policy and Practice, ISSN 0965-8564, E-ISSN 1879-2375, Vol. 114, p. 38-51Article in journal (Refereed) Published
Abstract [en]

Using a door-to-door travel survey (METPEX) for Stockholm and the year 2014, this study analyzed the effects of quality of infrastructure and design of public transport premises on the overall travel experience and on the trip stages for different traveler segments. The market segmentation approach was based on travel characteristics, captivity, vulnerability and travel attitudes which were either found to be impactful in previous literature or that had not been deeply explored.

 

A latent class cluster model segmentation process yields 4 traveler segments: i) content urban commuters, ii) unfulfilled rural travelers, iii) active leisure travelers, and, iv) vulnerable mode switchers. The model estimation results show similarities in terms of appreciations and needs between the attributes that influence the whole trip and the different trip stages. Two attributes are found to be of outermost importance across all trip stages but especially for the whole trip and the main mode: travel modes integration and quality of infrastructure for the entire trip.

 

This study also unveils particularities and important differences amongst different trip stages and traveler segments. Therefore stakeholders would do well in treating travelers differently when evaluating infrastructure and design characteristics of PT. This study can help stakeholders to tailor their policies to tackle with specific traveler’s needs.

Place, publisher, year, edition, pages
2018. Vol. 114, p. 38-51
Keywords [en]
customer satisfaction, service quality, public transport, door-to-door journey, infrastructure
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:kth:diva-238640OAI: oai:DiVA.org:kth-238640DiVA, id: diva2:1261062
Note

QC 20181106

Available from: 2018-11-06 Created: 2018-11-06 Last updated: 2018-11-06Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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More styles
Language
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More languages
Output format
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