Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Understanding user practices in mobility service systems: Results from studying large scale corporate MaaS in practice
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Product and Service Design. KTH, School of Computer Science and Communication (CSC), Centres, School of Architecture and the Built Environment (ABE), Centres, Centre for Sustainable Communications, CESC, Green Leap.ORCID iD: 0000-0002-0167-7385
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Product and Service Design.
KTH, School of Industrial Engineering and Management (ITM), Centres, Integrated Transport Research Lab, ITRL.ORCID iD: 0000-0003-2011-6273
2019 (English)In: Article in journal (Refereed) Published
Abstract [en]

Mobility as a Service (MaaS), where different shared modes of transportation are bundled into one easily accessible service, plays an important role in the shift towards more sustainable transport systems. In this article, we present empirical research with the aim to understand how the barriers to increased shared travel with MaaS can be lowered. The concept of corporate MaaS (CMaaS) is introduced, and empirical results are presented from a study of CMaaS at a workplace of 14,000 employees in Sweden. The findings are based on 77 interviews with CMaaS users, performed in four iterative rounds using service design methods. Social practice theories are used as analytical lens to attempt to understand travel practices in the context of CMaaS. As CMaaS (and MaaS) are socio-technical systems, several perspectives need to be integrated in order to reach this understanding; all system components, including materials (e.g. the user application, the transport modes), competences (knowledge of how to use the materials), and meanings (understandings of travel habits, lifestyle choices, and employer relations) need to be analysed. Through this analytical lens, three barriers to adoption of CMaaS and sustainable transport were identified: inadequate integration of the internal transport system with external transport systems; corporate policy, culture and norms that conflict with using the services; and system limitations due to laws and regulations. All these barriers are also relevant for understanding MaaS services in general.

Place, publisher, year, edition, pages
Elsevier, 2019.
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:kth:diva-241903DOI: 10.1016/j.tbs.2018.12.005OAI: oai:DiVA.org:kth-241903DiVA, id: diva2:1282705
Note

QC 20190125

Available from: 2019-01-25 Created: 2019-01-25 Last updated: 2019-09-05Bibliographically approved
In thesis
1. Designing for sustainability practices: RE-DO Design Doings, Strategies and Postures
Open this publication in new window or tab >>Designing for sustainability practices: RE-DO Design Doings, Strategies and Postures
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Tackling current sustainability challenges requires substantial societal and social changes, and many different strategies for their deployment. More people have to choose sustainability practices, such as sustainable mobility practices, but such transitions are not easily accomplished. Everyday life is formed by, on the one hand, available systems of provision and, on the other hand, chosen lifestyles. Design can influence conditions for these systems and lifestyles, and thus enable more people to embrace sustainability practices. However, for this to happen, design practice in itself needs to be reformulated to include everyday practices as design material and address the associated dynamics and complexities.

This thesis presents suggested reformulations of design as a practice through the RE-DO Design engagements. The suggested design approach is built on three research projects that staged interventions in sustainable mobility practices. Through practicebased design research, and with a design research program, possible reformulations of design practice to create favourable conditions for sustainability practices have been explored. RE-DO Design comprises design doings, strategies and postures, and involves iterative design work in four loops that respectively reconfigure, perform, explore and bridge sustainable proto-practices. Each iteration includes design strategies for these doings and enables opportunities for revisioning and learning in everyday life as well as for decision makers. To realise RE-DO Design, three design postures are suggested: Re-make, Re-value and Re-learn. With these reformulations of design, conditions for sustainability practices can be influenced and designed.

The thesis discusses RE-DO Design, with the mobility interventions as a basis and with a focus on the three design postures Re-make, Re-value and Re-learn. The aim is to contribute to developing and reformulating design as a practice in order for it to play an important part in sustainability transitions.

Place, publisher, year, edition, pages
KTH Royal Institute of Technology, 2019. p. i-xxv, 336
Series
TRITA-ITM-AVL ; 2019:26
Keywords
Sustainability transitions, Transition design
National Category
Design Interaction Technologies Social Sciences Interdisciplinary
Research subject
Machine Design
Identifiers
urn:nbn:se:kth:diva-257690 (URN)978-91-7873-285-2 (ISBN)
Public defence
2019-09-27, Kollegiesalen, Brinellvägen 8, Stockholm, 15:00 (English)
Opponent
Supervisors
Funder
Swedish Energy Agency
Available from: 2019-09-06 Created: 2019-09-05 Last updated: 2019-09-06Bibliographically approved

Open Access in DiVA

The full text will be freely available from 2021-01-03 14:46
Available from 2021-01-03 14:46

Other links

Publisher's full text

Authority records BETA

Hesselgren, MiaPernestål, Anna

Search in DiVA

By author/editor
Hesselgren, MiaSjöman, MartinPernestål, Anna
By organisation
Product and Service DesignGreen LeapIntegrated Transport Research Lab, ITRL
Other Engineering and Technologies not elsewhere specified

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 293 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf