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The Effects of Embodiment and Social Eye-Gaze in Conversational Agents
KTH, School of Electrical Engineering and Computer Science (EECS), Speech, Music and Hearing, TMH.ORCID iD: 0000-0002-8874-6629
KTH, School of Electrical Engineering and Computer Science (EECS), Speech, Music and Hearing, TMH.ORCID iD: 0000-0002-8579-1790
KTH, School of Electrical Engineering and Computer Science (EECS), Speech, Music and Hearing, TMH.
KTH, School of Electrical Engineering and Computer Science (EECS), Speech, Music and Hearing, TMH.ORCID iD: 0000-0002-0397-6442
2019 (English)In: Proceedings of the 41st Annual Conference of the Cognitive Science Society (CogSci), 2019Conference paper, Published paper (Refereed)
Abstract [en]

The adoption of conversational agents is growing at a rapid pace. Agents however, are not optimised to simulate key social aspects of situated human conversational environments. Humans are intellectually biased towards social activity when facing more anthropomorphic agents or when presented with subtle social cues. In this work, we explore the effects of simulating anthropomorphism and social eye-gaze in three conversational agents. We tested whether subjects’ visual attention would be similar to agents in different forms of embodiment and social eye-gaze. In a within-subject situated interaction study (N=30), we asked subjects to engage in task-oriented dialogue with a smart speaker and two variations of a social robot. We observed shifting of interactive behaviour by human users, as shown in differences in behavioural and objective measures. With a trade-off in task performance, social facilitation is higher with more anthropomorphic social agents when performing the same task.

Place, publisher, year, edition, pages
2019.
National Category
Computer Sciences
Identifiers
URN: urn:nbn:se:kth:diva-255126OAI: oai:DiVA.org:kth-255126DiVA, id: diva2:1338264
Conference
41st Annual Meeting of the Cognitive Science (CogSci), Montreal July 24th – Saturday July 27th, 2019
Note

QC 20190722

Available from: 2019-07-21 Created: 2019-07-21 Last updated: 2019-07-22Bibliographically approved

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https://cognitivesciencesociety.org/cogsci-2019/

Authority records BETA

Kontogiorgos, DimosthenisSkantze, GabrielAbelho Pereira, André TiagoGustafson, Joakim

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