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Efficiency evaluation of digitalization
KTH, School of Electrical Engineering and Computer Science (EECS).
KTH, School of Electrical Engineering and Computer Science (EECS).
2019 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The concept of digitalization has become more and more prevalent due to the unprecedented computational power of our current digital machines. Swedish healthcare has been focusing on digitalization in the form of e-health during the last decade and the amount of digital services is rapidly increasing. By using modern technology to create smarter and more efficient processes it is possible to improve quality for patients and users.There is a need for more reliable knowledge about digitalization and its potential for efficiency. This project seeks to investigate and discuss efficiency in digitalization. The purpose is to directly contribute with more data on the topic.This project implements a qualitative research method as well as a case-study to conduct efficiency tests and compare manual processes to digitalized ones.The research methodology consists of a literature study, the construction of a digitalized process, and two tests where each test involves executing a process both manually and digitally. The processes involve document generation and communication, within the healthcare sector.The test results show that digitalization achieves an overall efficiency increase of 333% when all results are summarized. Overall, it is clear from the results that digitalization leads to increased efficiency. The efficiency achieved varies from process to process. In the general case, an increase in efficiency is observed, but sometimes also a decrease.

Abstract [sv]

Konceptet digitalisering har blivit allt mer utbrett på grund av den enorma datorkraft som finns i våra nuvarande digitala maskiner. Den svenska sjukvården har fokuserat på digitalisering i form av e-hälsa under det senaste decenniet och antalet digitala tjänster ökar snabbt. Genom att använda modern teknik för att skapa smartare och effektivare processer är det möjligt att förbättra kvaliteten för patienter och användare.Det finns ett behov av mer tillförlitlig kunskap om digitalisering och dess potential för effektivitet. Detta projekt har som mål att undersöka denna effektivitet. Syftet är att direkt bidra med mer data om ämnet digitalisering.Detta projekt bygger på en kvalitativ forskningsmetod samt en fallstudie för att genomföra effektivitetsprov och jämföra manuella med digitaliserade arbetsprocesser.Den använda forskningsmetodiken består av en litteraturstudie, konstruktion av en digitaliserad process, samt två tester där vardera test utvärderar både en manuell och digital process. Processerna innefattar dokumentgenerering och kommunikation, inom sjukvården.Testresultaten visar att digitalisering uppnår en total effektivitetsökning på 333% när alla resultat sammanställs. Överlag är det från resultaten uppenbart att digitalisering leder till ökad effektivitet. Effektiviteten som uppnås varierar från process till process. I det generella fallet observeras ökad effektivitet, men ibland även minskad.

Place, publisher, year, edition, pages
2019. , p. 47
Series
TRITA-EECS-EX ; 2019:556
Keywords [en]
Digitalization, efficiency, evaluation, healthcare, automation, document management
Keywords [sv]
Digitalisering, effektivitet, utvärdering, sjukvård, automatisering, dokumenthantering
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:kth:diva-258134OAI: oai:DiVA.org:kth-258134DiVA, id: diva2:1349789
External cooperation
Patients Advisory Committee
Supervisors
Examiners
Available from: 2019-09-10 Created: 2019-09-10 Last updated: 2019-09-10Bibliographically approved

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Citation style
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