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Enhancing Older Adults’ Digital Inclusion Through Social Support: A Qualitative Interview Study
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Health Informatics and Logistics.ORCID iD: 0000-0001-7985-4057
University of Jyväskylä, Jyväskylä, Finland.
University of Jyväskylä, Jyväskylä, Finland; University of Ljubljana, Ljubljana, Slovenia.
Number of Authors: 32022 (English)In: Vulnerable People and Digital Inclusion: Theoretical and Applied Perspectives, Springer Nature , 2022, p. 211-230Chapter in book (Other academic)
Abstract [en]

A lack of social support can hinder older adults’ digital inclusion. This chapter examines the connection between social and digital inclusion by focusing on the process of acquiring social support for digital technology use among older adults in Finland. Building on the concept of warm expert, the chapter shows that acquiring support for digital technology use is a reciprocal process that both enhances and requires digital inclusion. A qualitative analysis of 22 participant-induced elicitation interviews was conducted with older adults aged between 57 and 89. The chapter shows that social support reinforces digital inclusion by (a) ensuring older adults’ access to technology, (b) catering for their positive approach towards technology and (c) improving their skills to use technology independently. The connection between social and digital inclusion also operates the other way round. Digital inclusion is required to gain social support that is more readily at hand in a technology-mediated manner.

Place, publisher, year, edition, pages
Springer Nature , 2022. p. 211-230
Keywords [en]
Digital skills, Elicitation, Older adults, Social inclusion, Social support, Warm expert
National Category
Social Work Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:kth:diva-333063DOI: 10.1007/978-3-030-94122-2_11Scopus ID: 2-s2.0-85158960704OAI: oai:DiVA.org:kth-333063DiVA, id: diva2:1784016
Note

Part of ISBN 9783030941222 9783030941215

QC 20230725

Available from: 2023-07-25 Created: 2023-07-25 Last updated: 2023-07-25Bibliographically approved

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Kuoppamäki, Sanna

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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Output format
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  • asciidoc
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