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Designing Multi-Modal Conversational Agents for the Kitchen with Older Adults: A Participatory Design Study
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Health Informatics and Logistics.ORCID iD: 0000-0001-7985-4057
Department of Computer and System Sciences, Stockholm University, Borgarfjordsgatan 12, 164 55 Kista, Sweden.
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Health Informatics and Logistics.ORCID iD: 0000-0002-6285-9000
Department of Computer and System Sciences, Stockholm University, Borgarfjordsgatan 12, 164 55 Kista, Sweden.
2023 (English)In: International Journal of Social Robotics, ISSN 1875-4791, E-ISSN 1875-4805, Vol. 15, no 9-10, p. 1507-1523Article in journal (Refereed) Published
Abstract [en]

Conversational agents (CA) are increasingly used to manage and coordinate household chores and everyday activities at home. However, these technologies should be adaptive to age-specific characteristics in order to be considered beneficial for the ageing population. This study presents a participatory design of a conversational agent to provide cognitive support in recipe following and nutrition advice for adults aged 65 and over. Through a qualitative thematic analysis, the study explores older adults’ expectations, interactions and experiences with the agent in order to identify age-specific challenges of interacting with CAs. Data consists of a participatory design workshop with eight older adults (aged 65 and over), followed by a Wizard of Oz study with ten older adults interacting with the agent in the kitchen environment in a laboratory setting. Results demonstrate that older adults consider conversational agents as beneficial for providing personalised recipe recommendations, advising the user to choose appropriate ingredients and reminding them of their dietary intake. When interacting with the agent older adults displayed challenges with confirmation and repetition, questioning and correcting, the lack of conversational responses, and difficulties in hearing and understanding the multi-modal interaction. Older adults experience agents as collaborators, but not as conversational partners. The study concludes that the accessibility and inclusiveness of conversational agents regarding voice interaction could be improved by further developing participatory methods with older adults.

Place, publisher, year, edition, pages
Springer Nature , 2023. Vol. 15, no 9-10, p. 1507-1523
National Category
Other Engineering and Technologies Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:kth:diva-338770DOI: 10.1007/s12369-023-01055-4ISI: 001070836100001Scopus ID: 2-s2.0-85172143654OAI: oai:DiVA.org:kth-338770DiVA, id: diva2:1807187
Funder
KTH Royal Institute of Technology
Note

QC 20231025

Available from: 2023-10-25 Created: 2023-10-25 Last updated: 2025-02-18Bibliographically approved

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Kuoppamäki, SannaHellstrand, Mikaela

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