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What Can You Say to a Robot? Capability Communication Leads to More Natural Conversations
Vrije Universiteit Amsterdam, The Netherlands.
Vrije Universiteit Amsterdam, The Netherlands.
Utrecht University, The Netherlands.
Delft University of Technology, The Netherlands.
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2025 (English)In: HRI 2025 - Proceedings of the 2025 ACM/IEEE International Conference on Human-Robot Interaction, Institute of Electrical and Electronics Engineers (IEEE) , 2025, p. 708-716Conference paper, Published paper (Refereed)
Abstract [en]

When encountering a robot in the wild, it is not inherently clear to human users what the robot's capabilities are. When encountering misunderstandings or problems in spoken interaction, robots often just apologize and move on, without additional effort to make sure the user understands what happened. We set out to compare the effect of two speech based capability communication strategies (proactive, reactive) to a robot without such a strategy, in regard to the user's rating of and their behavior during the interaction. For this, we conducted an in-person user study with 120 participants who had three speech-based interactions with a social robot in a restaurant setting. Our results suggest that users preferred the robot communicating its capabilities proactively and adjusted their behavior in those interactions, using a more conversational interaction style while also enjoying the interaction more.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers (IEEE) , 2025. p. 708-716
Keywords [en]
dialogue management, Human-robot-interaction, spoken interaction, user study
National Category
Human Computer Interaction Robotics and automation Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:kth:diva-363764DOI: 10.1109/HRI61500.2025.10974151Scopus ID: 2-s2.0-105004876438OAI: oai:DiVA.org:kth-363764DiVA, id: diva2:1959859
Conference
20th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2025, Melbourne, Australia, Mar 4 2025 - Mar 6 2025
Note

Part of ISBN 9798350378931

QC 20250602

Available from: 2025-05-21 Created: 2025-05-21 Last updated: 2025-06-02Bibliographically approved

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Skantze, GabrielLeite, Iolanda

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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More languages
Output format
  • html
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  • asciidoc
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