kth.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Does the use of E-mail change over time?
KTH, Superseded Departments (pre-2005), Numerical Analysis and Computer Science, NADA.ORCID iD: 0000-0002-4200-6385
2003 (English)In: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 15, no 3, p. 419-431Article in journal (Refereed) Published
Abstract [en]

Many empirical studies of the use of e-mail have been performed, but longitudinal studies are not common. In this article a longitudinal study is presented, with data collected during 1994,1995, and 1998. The research question was as follows: How does the use of e-mail change over time concerning problems experienced with e-mail, the flow of messages, and time to handle mail (i.e., to send and receive a response)? Results show that the flow of messages was stable (sent mail per day) or doubled (received messages per day). Time to handle mail was stable over the 5 years, but the experienced amount of time to handle mail changed from not being sufficient to sometimes sufficient depending on the total work situation. Experienced problems with e-mail decreased during the 5-year study period. The time for respondents to reply to a message changed during this period from immediately to in a day or even a week. Respondents accepted not receiving replies to their own messages, but they used strategies to get answers to the most important messages.

Place, publisher, year, edition, pages
2003. Vol. 15, no 3, p. 419-431
Keywords [en]
electronic mail
National Category
Human Aspects of ICT
Identifiers
URN: urn:nbn:se:kth:diva-22663DOI: 10.1207/S15327590IJHC1503_07ISI: 000184065500007Scopus ID: 2-s2.0-0038107803OAI: oai:DiVA.org:kth-22663DiVA, id: diva2:341361
Note
QC 20100525 QC 20111227Available from: 2010-08-10 Created: 2010-08-10 Last updated: 2022-06-25Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Lantz, Ann

Search in DiVA

By author/editor
Lantz, Ann
By organisation
Numerical Analysis and Computer Science, NADA
In the same journal
International Journal of Human-Computer Interaction
Human Aspects of ICT

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 127 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf