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User-Driven Quality Certification of Workplace Software, the UsersAward Experience
KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.ORCID-id: 0000-0001-9804-157X
Department of Industrial Management, University, Gävle, Sweden.
Vise andre og tillknytning
2004 (svensk)Inngår i: Work with Computing Systems / [ed] H. M. Khalid, M. G. Helander and A. W. Yeo, 2004, s. 150-155Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper summarizes activities and results from the quality assessment project ITQ, "Quality certification of IT support at work", which was performed by Swedish researchers in close co-operation with trade unions in 1999-2002. The ITQ project is part of a network, UsersAward, which continues to work for the goal to develop and maintain a strategy for good software products on the work floor through strong user influence. A main result from ITQ is the first (2002) version of a user satisfaction based certification method, User Certified 2002, which is described in some detail. Other, parallel activities, large surveys of IT use in work places, user conferences, pilot projects, and a yearly IT Prize contest, are described more briefly. Finally implications and plans for the future, especially international spread of the activities, and further development of the certification process, are described and discussed.

sted, utgiver, år, opplag, sider
2004. s. 150-155
HSV kategori
Identifikatorer
URN: urn:nbn:se:kth:diva-55904OAI: oai:DiVA.org:kth-55904DiVA, id: diva2:472130
Konferanse
Damai Sciences, Kuala Lumpur, 2004
Merknad
QC 20120109Tilgjengelig fra: 2012-01-03 Laget: 2012-01-03 Sist oppdatert: 2018-01-12bibliografisk kontrollert

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Totalt: 138 treff
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