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Behavioral factors influencing partner trust in logistics collaboration: a review
KTH, School of Technology and Health (STH), Health Systems Engineering, Systems Safety and Management.
2016 (English)In: Logistics Research, ISSN 1865-035X, Vol. 9, no 1, 19Article in journal (Refereed) Published
Abstract [en]

Logistics collaboration has emerged a prevalent strategy to mitigate challenge individuals and organizations encounter. A successful collaboration, however, depends on certain trustworthy behaviors partner exhibit. To that end, understanding aspects constituting behavioral uncertainty and mechanisms by which such aspects affect partner trust is a necessary. This necessity counts on emergent behavioral trust uncertainties, constituted by partner’s actions and interactions occurring during collaboration. While this is a necessary requirement, most of the studies in the literature lack to take into account the influence of behavioral uncertainty on collaboration and partner trust. To that effect, this paper uncovers outlined limitation by establishing behavioral factors influencing partner trust in operational stage of logistics collaboration. To accomplish this objective, a systematic literature review (SLR) is deployed to consolidate research domains of logistics, supply chain, collaboration, and trust. SLR proceeds by defining a review protocol, followed by a search process conducted in 5 databases using 20 search terms on articles published between 2001 and 2015 inclusively. Among findings this SLR has revealed are four behavioral factors and thirteen criteria proposed to affect partner trust. Additionally, these factors constitute success and measurable criteria needed for empirical investigation which may employ experimental and/or case-study methods. Moreover, synthesized factors extend further an understanding of behavioral trust in ad hoc collaborative networks, a large part of which being supported by networks of humans and computers.

Place, publisher, year, edition, pages
Springer, 2016. Vol. 9, no 1, 19
Keyword [en]
Behavioral trust, Logistics collaboration, Partner trust, Resource sharing, Trust
National Category
Transport Systems and Logistics
URN: urn:nbn:se:kth:diva-195196DOI: 10.1007/s12159-016-0146-7ScopusID: 2-s2.0-84984620301OAI: diva2:1051242

QC 20161201

Available from: 2016-12-01 Created: 2016-11-02 Last updated: 2016-12-01Bibliographically approved

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Hauge, Jannicke B.
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