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Designing eHealth Services for Patients and Relatives: Critical Incidents and Lessons to Learn
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.ORCID iD: 0000-0003-2319-3186
2016 (English)In: PROCEEDINGS OF THE NORDICHI '16: THE 9TH NORDIC CONFERENCE ON HUMAN-COMPUTER INTERACTION - GAME CHANGING DESIGN, Association for Computing Machinery (ACM), 2016Conference paper, Published paper (Refereed)
Abstract [en]

The number of eHealth services for patients and relatives is rapidly increasing as many countries are launching such services as a means to manage an ageing population, to increase efficiency in healthcare, and to empower patients. However, design and deployment of eHealth services for patients is challenging due to the complex setting and the multitude of affected stakeholders, which in turn make the task of eliciting and managing the needs and requirements equally challenging. Hence, this workshop(1) aims to make use of critical incident analysis as a method for collecting and jointly reflecting on practices, assumptions, and experiences in relation to the design, deployment, and use of eHealth services for patients and relatives. The goal of the workshop is to engage in joint reflection, and to find potential ways forward in relation to critical incidents as well as supporting the shaping and reshaping of eHealth design and development. This full day workshop invites researchers and practitioners to apply/provide their critical reflection in order to derive changed practices and theories about practice. We also especially invite the patients' perspective as this is crucial to achieve successful eHealth services. This workshop provides a venue for challenging the process of eHealth service design and development and is built around a concept of active participation, where the workshop participants will analyse and discuss the critical incidents together.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2016.
Keywords [en]
Design, development, eHealth, patients, relatives, critical incidents, stakeholders, reflective practice
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:kth:diva-199819DOI: 10.1145/2971485.2987670ISI: 000390298600130Scopus ID: 2-s2.0-84997173267ISBN: 978-1-4503-4763-1 (print)OAI: oai:DiVA.org:kth-199819DiVA, id: diva2:1065665
Conference
9th Nordic Conference on Human-Computer Interaction (NordiCHI), OCT 23-27, 2016, Chalmers Univ Technol, Dept of Appl Informat Technol, Gothenburg, SWEDEN
Note

QC 20170116

Available from: 2017-01-16 Created: 2017-01-16 Last updated: 2017-01-16Bibliographically approved

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Grünloh, Christiane

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  • apa
  • harvard1
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Output format
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