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Findings from measuring door-to-door travellers’ travel satisfaction with traditional and smartphone app survey methods in eight European cities
KTH, School of Architecture and the Built Environment (ABE), Transport Science, System Analysis and Economics.ORCID iD: 0000-0001-7124-7164
KTH, School of Architecture and the Built Environment (ABE), Transport Science, System Analysis and Economics.ORCID iD: 0000-0001-9875-3980
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2015 (English)Conference paper, Oral presentation with published abstract (Other academic)
Abstract [en]

This study investigates how different travel satisfaction survey methods influence the reported level of door-to-door travel satisfaction among travellers. The travel satisfaction measurement survey tools tested consisted of two types of smartphone applications (a satellite navigation app and a game app), an on-line survey, a paper-based semi-structured questionnaire and a focus group. Each of the measurement tools comprised similar set of questions, but in different formats, aimed at exploring the pros and cons of each tool among different group of travellers. In total, 5,275 valid responses were collected during the survey period from eight European cities and five FIA national motorist networks. The analysis results with ordered logit model of travellers’ reported overall satisfaction showed that the travel satisfaction reported by different survey methods and different travel modes and user groups, correlated with distinct groups of key determinants. The relationship between and within these key determinants, however, was far from straight forward. Some were more complex than others. Some issues that are mostly discussed by policy makers and users may not be the ones that directly correlate with the users’ overall travel satisfactions. Consistent with previous studies, the travellers’ mood and previous experience influenced the reported overall journey satisfaction.

Place, publisher, year, edition, pages
IABTR , 2015.
Keywords [en]
survey methods, door-to-door trips, travel satisfaction, multimodal trips
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:kth:diva-200730ISI: 000401862200006OAI: oai:DiVA.org:kth-200730DiVA, id: diva2:1070623
Conference
14th International Conference on Travel Behaviour Research (IATBR). Windsor, UK.
Note

QC 20170202

Available from: 2017-02-01 Created: 2017-02-01 Last updated: 2017-06-12Bibliographically approved

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No full text in DiVA

Other links

http://www.iatbr2015.org.uk/index.php/iatbr/iatbr2015

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Octavius Susilo, YusakFernandez Abenoza, RobertoWoodcock, Andree
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf