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How does the employee cross-training lean tool affect the knowledge transfer in product development processes?
KTH.
KTH.
2016 (English)In: VINE Journal of Information and Knowledge Management Systems, ISSN 2059-5891, Vol. 46, no 3, 371-385 p.Article in journal (Refereed) Published
Abstract [en]

Purpose: This paper aims to study the challenge of transferring knowledge among product development processes of an research and development department and other departments of the organization. To have a more concise focus on this broad field and having a lean perspective, this paper aims to analyse and identify how the cross-training employee lean tool affects the knowledge transfer processes in the previously mentioned departments. Design/methodology/approach: This paper bases its research on a valid theoretical framework which is built to develop an explorative perspective that allows the authors to create and interpret the data collected from the companies through interviews. The paper uses a qualitative perspective by using the expertise of the companies not only to validate and draw conclusions from the studied theoretical framework but also to look beyond it. Findings: The companies agree that the implementation of the cross-training employee lean tool will have a positive effect on the knowledge transfer processes in the organizations. Other important advantages that are detected are that this lean tool broadens the knowledge and the competences of employees, and that it helps the company to manage the tacit knowledge. However, some unexpected drawbacks such as the lack of metrics for measuring the knowledge transfer and the strictness of this lean tool were also found. Originality/value: No previous research exists that analyses the effect of cross-training lean tool in knowledge transfer processes. This paper identifies such a gap in the literature and is used as the starting point to motivate the use of this tool to improve knowledge transfer processes due to the positive effects of it. 

Place, publisher, year, edition, pages
Emerald Group Publishing Ltd. , 2016. Vol. 46, no 3, 371-385 p.
Keyword [en]
Cross-training, Knowledge creation, Knowledge management, Knowledge measurement, Knowledge transfer, Lean, Information management, Personnel training, Product development, Cross training, Knowledge creations, Knowledge measurements
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-207554DOI: 10.1108/VJIKMS-11-2015-0061ScopusID: 2-s2.0-85015268886OAI: oai:DiVA.org:kth-207554DiVA: diva2:1103762
Note

Export Date: 22 May 2017; Article; Correspondence Address: Stanica, S.; KTH, Royal Institute of TechnologySweden; email: stefanstanica91@gmail.com. QC 20170531

Available from: 2017-05-31 Created: 2017-05-31 Last updated: 2017-05-31Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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