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The Interaction of Control Systems and Stakeholder Networks in Shaping the Identities of Self-Managed Teams
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.ORCID iD: 0000-0002-6024-7908
2017 (English)In: Organization Studies, ISSN 0170-8406, E-ISSN 1741-3044, Vol. 38, no 5, 619-645 p.Article in journal (Refereed) Published
Abstract [en]

Team identity has received little research attention even though an increasing number of firms are moving to team-based organizations and there is evidence that teams form identities. We explore the extent to which team identity can be institutionalized as a central organizing principle of team-based firms. We argue that managerial and stakeholder interventions shape the self-construction of team identity as well as the team's commitment to specific work objectives. We also suggest that team identity becomes isomorphic to organizational identity because of pressures related to: (1) the presence of a dense network of managers and stakeholders, which orients teams towards a focus on certain aspects of the higher-order identity; (2) the use of team routines and regular feedback loops, which force alignment with the organizational identity; and (3) the use of coordinating roles aimed at promoting, ratifying and reinforcing the convergence of identity within the team. We analyse multiple cases from a major multinational corporation in the telecommunications industry, which we examine through the lens of a multi-level model of controls involving the micro, meso and macro organizational levels. We expand and refine the model in the process.

Place, publisher, year, edition, pages
Sage Publications, 2017. Vol. 38, no 5, 619-645 p.
Keyword [en]
managerial control, organizational control, organizational identity, team identity
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-208841DOI: 10.1177/0170840616679454ISI: 000401365200003ScopusID: 2-s2.0-85019471521OAI: oai:DiVA.org:kth-208841DiVA: diva2:1108754
Note

QC 20170613

Available from: 2017-06-13 Created: 2017-06-13 Last updated: 2017-06-13Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
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  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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