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Integration of an ERP system: A case study on integration challenges with Microsoft Dynamics AX
KTH, School of Industrial Engineering and Management (ITM).
2017 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Historically, system integration of ERP system and other existing IT systems within an

organization has always been a complex challenge, both technically and organizationally. In

many cases, the budget for system integration corresponds 30-40% of the whole IT budget.

Since system integration accounts for a large part of the cost during acquisitions and

implementation of an ERP system, companies are interested in the challenges that exist during

system integration, to simplify the integration process and hence reduce the costs. To

understand the challenges, a case study at Company X has been performed. The ERP system

investigated in the case study is Microsoft Dynamics AX.

The purpose with this study is to investigate challenges that exist in large organizations during

system integration of ERP system and other IT systems that exist in the organization and

thereby understand how integration can be developed in a more efficient way.

The study entails an extensive literature study and two rounds of data collection through

qualitative interviews.

The results showed that the challenges that exist at Company X are mainly organizational.

Technical challenges coexist but they have a much less significant impact than the

organizational challenges. This can be explained by that there has been a heavier focus on

solving the technical related problems and maybe to some extent neglected the impact

organizational problems can have on system integration. Possible actions includes central

strategy concerning how to work with Dynamics AX, it’s growth and future initiatives,

policies and framework regarding working methods, increased authority and decision rights to

the group working with AX as well as minimize customizations and own development.

Place, publisher, year, edition, pages
2017. , p. 48
Series
TRITA-ITM-EX ; 2017:17
Keywords [en]
ERP system, systemintegration, Dynamics AX, integration challenges
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-210020OAI: oai:DiVA.org:kth-210020DiVA, id: diva2:1116000
Educational program
Master of Science in Engineering - Information and Communication Technology
Supervisors
Examiners
Available from: 2018-03-02 Created: 2017-06-27 Last updated: 2018-03-05Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf