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Design and Implementation of a CRM System using mySAP CRM and SAP Enterprise Portal
KTH, School of Information and Communication Technology (ICT).
2014 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The main object of this work is to analyze and develop an Informative Service SAP CRM, during the delicate phase of its implementation, and especially with regard to the development of the system within a big company such as Poste Italiane. The project is carried out by another big company: Accenture. It faced in detail those aspects related to the basic process of study and analysis of the SAP system, taking into account all of the various aspects from the various areas of production and phases of development.The project is basically divided into 3 parts: the first one is an introduction to the SAP world and its various systems (in this phase we tried to find the best solution for the client); in the second phase, the central one, we take the analysis and the development of the SAP system one step forward; the third and last part refers to the conclusions, and the future work.

Place, publisher, year, edition, pages
2014. , p. 56
Series
TRITA-ICT-EX ; 2014:216
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:kth:diva-211504OAI: oai:DiVA.org:kth-211504DiVA, id: diva2:1129543
Subject / course
Software Engineering
Educational program
Degree of Master
Examiners
Available from: 2017-08-04 Created: 2017-08-04 Last updated: 2018-01-13Bibliographically approved

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  • apa
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