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Network-Centric Business Models for Health, Social Care and Wellbeing Solutions in the Internet of Things
KTH, School of Information and Communication Technology (ICT), Communication Systems, CoS, Radio Systems Laboratory (RS Lab).ORCID iD: 0000-0002-5009-723X
KTH, School of Information and Communication Technology (ICT), Communication Systems, CoS, Radio Systems Laboratory (RS Lab).
KTH, School of Technology and Health (STH), Health Systems Engineering, Ergonomics.ORCID iD: 0000-0002-1171-9438
(English)Manuscript (preprint) (Other academic)
Abstract [en]

In this multiple case study we analyze solutions based on connected devices in the context of health, social care and wellbeing. Based on the consideration that a solution is a combination of services and products, we build on the notion that business models can be studied at a firm- and a network-level. These two levels are used to motivate the reasons why solutions emerging at the intersection of the healthcare and the ICT industries benefit from collaboration among different actors. We conclude that the firm- and the network-level development of business models provide alignment in the business network and are useful to establish the relation that technological component have with overall solutions. Our findings suggest that some component bring novelty in the final offer with affecting the ongoing operation, while other component aim at improving the internal working processes, with minimal effects on the final offer to end users. We discuss the benefits of a network-level perspective for each case.

National Category
Telecommunications Health Care Service and Management, Health Policy and Services and Health Economy Economics and Business
Research subject
Industrial Economics and Management
Identifiers
URN: urn:nbn:se:kth:diva-213020OAI: oai:DiVA.org:kth-213020DiVA, id: diva2:1136466
Funder
VINNOVA
Note

QC 20170828

Available from: 2017-08-28 Created: 2017-08-28 Last updated: 2017-08-28Bibliographically approved
In thesis
1. The Internet of Things in Health, Social Care, and Wellbeing
Open this publication in new window or tab >>The Internet of Things in Health, Social Care, and Wellbeing
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The Internet of Things (IoT) enables opportunities to remotely sense and control objects via communication networks. We study services based on connected devices and the collaboration they generate between the ICT and the Health, Social Care and Wellbeing (HSCWB) industries.

In HSCWB, IoT can support a change from episodic treatments of illness to preventive care and wellbeing solutions. The IoT can be a supporter in cost efficient and high quality health care. The objective is to achieve healthier life years and more efficiency in health and social care. Even if the potential of IoT in HSCWB has been proven in pilot projects and small-scale solutions, the benefits and opportunities for many actors are still unclear. There is a research gap in studying the roles and business opportunities for market-driven technology-based solutions enabled by connected devices.

The research approach separates technological and business domains. On the technology side, the focus is on advances in connectivity for IoT. We present the technical details on a limitation to support IoT devices in cellular networks. We quantify the limitations in the Random Access Channel of the LTE air interface to support IoT devices. Moreover, we propose the adaptation of an access mechanism to enable massive number of simultaneous access attempt in cellular networks.

On the business side, we identify and present how the conditions of the health and social care structure in Sweden affect the establishment of IoT solutions in HSCWB. We then show how these conditions have generated three distinctive development patterns—to innovate within the public sector, to develop solutions in the private care sector, or to target the wellbeing sector to avoid regulatory setbacks.

Based on these patterns, we look closer into study cases to show how business opportunities have been addressed from a business network perspective. When deploying an IoT service, not all critical challenges can be appreciated at a single firm level. Therefore, we rely on a network-level business model framework to analyze emerging IoT services in HSCWB.

The findings suggest that IoT components can improve an existing service by automating internal working processes, or they can enable new value propositions and convenience to end users. In general terms, the collaboration can be used (i) to improve the efficiency of existing services in health and social care without an original intention to change the service offering, or (ii) to create novelty and differentiation, without affecting the internal logics of existing HSCWB services.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2017. p. 82
Series
TRITA-ICT ; 2017:15
Keywords
Internet-of-Things, Enabling ICT, Social care, Wellbeing, Business models, Business Ecosystems
National Category
Economics and Business Communication Systems Telecommunications
Research subject
Information and Communication Technology
Identifiers
urn:nbn:se:kth:diva-212548 (URN)978-91-7729-487-0 (ISBN)
Public defence
2017-09-27, Ka-Sal C (Sal Sven-Olof Öhrvik), KTH, Kistagången 16, Kista, 13:00 (English)
Opponent
Supervisors
Projects
IoT Ecosystems (VINNOVA)COIN-SWEATMTC2020M2MRISE
Note

QC 20180828

Available from: 2017-08-28 Created: 2017-08-23 Last updated: 2017-08-28Bibliographically approved

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Laya, AndrésMarkendahl, JanLundberg, Stefan

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