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Using Critical Incidents in Workshops to Inform eHealth Design
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID. TH Köln, Germany.ORCID iD: 0000-0003-2319-3186
FH Oberösterreich, Wels, TU Wien, Vienna.
Karlstad University Business School.ORCID iD: 0000-0003-3211-6529
SINTEF ICT, Oslo.
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2017 (English)In: Human-Computer Interaction - INTERACT 2017, Springer, 2017, Vol. 10513, p. 364-373Conference paper (Refereed)
Abstract [en]

Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.

Place, publisher, year, edition, pages
Springer, 2017. Vol. 10513, p. 364-373
Series
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), ISSN 0302-9743 ; 10513
Keyword [en]
Development, eHealth, Critical incidents, Stakeholders, Reflective practice, Evaluation
National Category
Human Computer Interaction
Research subject
Human-computer Interaction; Information and Communication Technology; Technology and Health
Identifiers
URN: urn:nbn:se:kth:diva-215975DOI: 10.1007/978-3-319-67744-6_24Scopus ID: 2-s2.0-85030685097ISBN: 9783319677439 (print)OAI: oai:DiVA.org:kth-215975DiVA, id: diva2:1150478
Conference
16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017, Mumbai, India, 25 September 2017 through 29 September 2017
Note

QC 20171031

Available from: 2017-10-19 Created: 2017-10-19 Last updated: 2018-01-13Bibliographically approved

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Grünloh, ChristianeKane, BridgetLind, ThomasMoll, JonasRexhepi, HanifeScandurra, Isabella
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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  • modern-language-association-8th-edition
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Output format
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