Balanced scorecards for strategic and sustainable continuous improvement capability
2004 (English)In: Journal of Manufacturing Technology Management, ISSN 1741-038X, E-ISSN 1758-7786, Vol. 15, no 4, 350-359 p.Article in journal (Refereed) Published
Illustrates how strategic continuous improvement (CI) capabilities were developed in three Swedish manufacturing companies that have implemented the Balanced Scorecard (BSC). A multiple case study was conducted; each company followed a unique team-based CI strategy. Shows how the use of BSC was adapted to the specific characteristics that each of the CI strategies entail. Furthermore, shows that it could be difficult to sustain the capability that was developed. However, also finds that certain mechanisms in the management control system, as well as the presence of an advanced work organisation, may help in sustaining the strategic CI capability.
Place, publisher, year, edition, pages
2004. Vol. 15, no 4, 350-359 p.
Balanced scorecard, Case studies, Continuous improvement, Sweden, Work organization
Other Mechanical Engineering
IdentifiersURN: urn:nbn:se:kth:diva-6722DOI: 10.1108/17410380410535053OAI: oai:DiVA.org:kth-6722DiVA: diva2:11512
QC 201005252007-01-102007-01-102010-05-26Bibliographically approved