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Value Encounter Modeling-Formalization and Application
Tilburg Univ, Dept Management, NL-5000 LE Tilburg, Netherlands..
KTH, School of Electrical Engineering and Computer Science (EECS).
KTH, School of Electrical Engineering and Computer Science (EECS).
2018 (English)In: Service Science, ISSN 2164-3962, E-ISSN 2164-3970, Vol. 10, no 2, p. 181-194Article in journal (Refereed) Published
Abstract [en]

The concept of cocreation of value has been widely accepted in the management literature and service science. Value modeling approaches such as e3value focus on the exchange of value rather than cocreation. In this paper, a new value modeling approach is proposed that builds on e3value but highlights the notion of a "value encounter." Value encounters are defined as interaction spaces where a group of actors meet and derive value by each one bringing in some of its own resources. The paper provides a formal value encounter ontology. It is shown that this ontology captures the concept of value cocreation and offers a useful instrument for open innovation projects. A case study is provided in which the approach has been applied in the development of a "green" hospital.

Place, publisher, year, edition, pages
Institute for Operations Research and the Management Sciences (INFORMS), 2018. Vol. 10, no 2, p. 181-194
Keywords [en]
service-dominant logic, cocreation, value modeling, open innovation, value encounter
National Category
Information Systems
Identifiers
URN: urn:nbn:se:kth:diva-234641DOI: 10.1287/serv.2018.0209ISI: 000442349300005Scopus ID: 2-s2.0-85048250551OAI: oai:DiVA.org:kth-234641DiVA, id: diva2:1247308
Note

QC 20180911

Available from: 2018-09-11 Created: 2018-09-11 Last updated: 2018-09-11Bibliographically approved

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Johannesson, Paul

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