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Framgångsfaktorer för en lyckad implementation av Microsoft Dynamics 365 for Operations
KTH, School of Electrical Engineering and Computer Science (EECS).
KTH, School of Electrical Engineering and Computer Science (EECS).
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Enterprise resource planning (ERP) system implementations are often very costly and risky. Many studies show that the percentage of failed implementations is very high, which in many cases can harm core business processes of the company. This thesis focuses on identifying success factors for implementation projects of Microsoft’s ERP called Dynamics 365, from a consultant’s point of view. A literature review helped to identify previously known success factors. A qualitative and a quantitative method were applied by interviewing three consultants by creating a survey. The results from the study show that the identified success factors in the literature study are still relevant today for Dynamics 365 for Operations implementations. The study also shows that different success factors are differently important during different phases of the project, where most of the factors scored higher in the early phases of a project.

Abstract [sv]

Affärssystemsimplementationer är ofta väldigt riskfyllda och kostsamma. Många studier rapporterar att graden av misslyckade implementationer är mycket hög, vilket i många fall hotar att skada verksamhetens kärnprocesser. Denna studie har undersökt vilka faktorer som leder till en lyckad implementation av Microsoft Dynamics 365 for Operations ur konsulters perspektiv. Genom en litteraturstudie har framgångsfaktorer identifierats och resultatet av studien har tagits fram genom att applicera en kvalitativ studie, i form av en intervju, samt en kvantitativ studie, i form av en enkät. Resultatet visar att de framgångsfaktorer som identifierats i litteraturstudien fortfarande är aktuella idag vid implementation av Dynamics 365 for Operations. Det visar även att faktorerna är olika viktiga under olika faser av projektet, där majoriteten av faktorerna är extra viktiga i de första faserna av projektet.

Place, publisher, year, edition, pages
2018. , p. 46
Series
TRITA-EECS-EX ; 2018:17
Keywords [en]
ERP, Enterprise Resource Planning, implementation, success factors, Dynamics 365 for Operations implementation, LCS, success factors during implementation
Keywords [sv]
Affärssystem, implementation, framgångsfaktorer, Dynamics 365 for Operations-implementation, LCS, framgångsfaktorer vid implementation.
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:kth:diva-248008OAI: oai:DiVA.org:kth-248008DiVA, id: diva2:1301502
Subject / course
Engineering and Management
Educational program
Bachelor of Science - Business Engineering
Supervisors
Examiners
Available from: 2019-04-02 Created: 2019-04-02 Last updated: 2019-04-02Bibliographically approved

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf