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The Engagement Kit: An Exploratory Investigation of Engagement for Design and Analysis to be Leveraged for Civic Systems
KTH, School of Electrical Engineering and Computer Science (EECS).
2018 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

In order to understand what young people find engaging in the interaction with digital artefacts and to be able to design new systems in tune with their expectation we present the Engagement Kit, a set of tools for the evaluation and creation of engaging digital products. This knowledge is specifically relevant for civic systems, such as those created by organizations or governments that are often not used by young people. The contributions lie in the creation of a framework for engagement based on a literature review and expert designer interviews that was then turned into the Engagement Canvas and Cards that capture the framework in a comprehensive manner and can be used as a design tool. This was then employed in a youth hackathon for a community system with promising results. Furthermore, in order to gain more knowledge on youth engagement in particular, the Engagement Questionnaire was developed corresponding to the Engagement Canvas. 60 young people participated in the survey leading to a list of recommendations for the design of youth systems as well as enhancements to the Engagement Kit itself.

Place, publisher, year, edition, pages
2018. , p. 80
Series
TRITA-EECS-EX ; 2018:42
Keywords [en]
user engagement, motivation, youth, questionnaire, design tools, exploratory approach, civic systems
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:kth:diva-248010OAI: oai:DiVA.org:kth-248010DiVA, id: diva2:1301516
Subject / course
Computer Science
Educational program
Master of Science - Human-Computer Interaction
Examiners
Available from: 2019-04-02 Created: 2019-04-02 Last updated: 2019-04-02Bibliographically approved

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Citation style
  • apa
  • harvard1
  • ieee
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
  • text
  • asciidoc
  • rtf