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Lost in digitalization?: Municipality employment of welfare technologies
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Technology in Health Care.
2019 (English)In: Disability and Rehabilitation: Assistive Technology, ISSN 1748-3107, E-ISSN 1748-3115, Vol. 14, no 6, p. 635-642Article in journal (Refereed) Published
Abstract [en]

Introduction: Swedish municipalities face a number of daunting challenges; an aging population, the public's increased demands and expectations on municipality services, and a strained economy to mention some. Welfare technology, a Scandinavian concept launched to promote digitalization, is seen as one solution to meet these challenges. Objective: Despite these promises, few welfare technology applications are offered by local Swedish municipalities and care organizations. Numerous studies have shown that Swedish municipalities have a great interest in welfare technologies. Methods: In this article, we draw on empirical research in one Swedish municipality. Through two case studies it is illustrated how technological change and municipality employment of welfare technologies are employed. Results: These case studies show how core values of care are being lost in the quest for digitalization due to the lack of organizational skills and knowledge in transforming the relationship of caregiving and care-receiving through the use of digital technology. Conclusions: Digitalization and welfare technologies deployed ought to represent and support the core values of caregiving and to receive care. Thus, digital transformation most likely will transform conditions for care receivers and working conditions for care workers. New work processes will evolve, which in turn produce new meanings of home help service work and caregiving.

Place, publisher, year, edition, pages
Taylor & Francis, 2019. Vol. 14, no 6, p. 635-642
Keywords [en]
Digitalization, eldercare, home-help-service, municipality, practice, social care, welfare technologies
National Category
Other Medical Sciences
Identifiers
URN: urn:nbn:se:kth:diva-249180DOI: 10.1080/17483107.2018.1496362ISI: 000476551900013PubMedID: 30264649Scopus ID: 2-s2.0-85054082723OAI: oai:DiVA.org:kth-249180DiVA, id: diva2:1306622
Note

QC 20190617

Available from: 2019-04-24 Created: 2019-04-24 Last updated: 2019-08-09Bibliographically approved

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Frennert, Susanne

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf