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Collaboration Challenges in Digital Service Innovation Projects
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.ORCID iD: 0000-0002-6024-7908
2018 (English)In: International Journal of Automation Technology, ISSN 1881-7629, E-ISSN 1883-8022, Vol. 12, no 4, p. 499-506Article in journal (Refereed) Published
Abstract [en]

Digitalization is frequently seen as an important source of service innovation, enabling new solutions where products and services are bundled into offerings. As the realization of such offerings frequently requires the inclusion of new technological components and implies changes to activities across the value chain, they often require collaboration with other companies. This article explores what challenges arise when different organizations collaborate in service innovation enabled by digitalization. This study investigates a joint project between three companies aiming to innovate, build, and verify a proof-of-concept for an automated return process at a European rental company in the construction industry. An explorative case study approach was selected, and data were collected through semi-structured interviews with key managers in the collaborating companies as well as through meetings and workshops during the innovation project. The empirical observations revealed four main challenges: (1) the formulation of shared and complementary innovation objectives, (2) the joint design of a new business model addressing both value creation and value appropriation, (3) the management of the collaborative project across organizational boundaries, and (4) the fruitful combining of multiple agile organizing approaches.

Place, publisher, year, edition, pages
Fuji Technology Press , 2018. Vol. 12, no 4, p. 499-506
Keywords [en]
service innovation, digitalization, business model innovation, collaboration
National Category
Business Administration
Research subject
Industrial Economics and Management
Identifiers
URN: urn:nbn:se:kth:diva-250563DOI: 10.20965/ijat.2018.p0499Scopus ID: 2-s2.0-85049440003OAI: oai:DiVA.org:kth-250563DiVA, id: diva2:1308067
Note

QC 20190618

Available from: 2019-04-30 Created: 2019-04-30 Last updated: 2019-06-18Bibliographically approved

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Magnusson, Mats

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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  • vancouver
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
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  • nn-NB
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  • Other locale
More languages
Output format
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