Open audio/video links as means for coordination - two case studies
2004 (English)In: Proceedings of the Hawaii International Conference on System Sciences / [ed] Sprague Jr. R.H., 2004, 295-304 p.Conference paper (Refereed)
From the multitude of workplace studies that we have seen during the last decades, it has been shown that a common environment to a large extent supports coordination of work. The use of common artifacts and awareness of the co-workers activities effortlessly afford communication of the current state of work. Inevitably, a question arises: how can we get similar support for distributed groups? One idea has been to use a continuously open video and/or audio link, i.e. a media space, to support the informal coordination possibilities that are lacking in a distributed setting. In this paper, two cases from air traffic control are presented, where the long-term use of video and audio links plays an important role for communicating real-time updates of the state of work. The possibility to overhear and oversee what the colleagues are doing in remote positions reduces to a large extent the amount of obtrusive and time-consuming phone calls. The features and the successful use of these so-called focused media spaces are discussed in this paper.
Place, publisher, year, edition, pages
2004. 295-304 p.
, Proceedings of the Hawaii International Conference on System Sciences, ISSN 1060-3425 ; 37
Air traffic control, Computer supported cooperative work, Decision support systems, Distributed computer systems, Real time systems, Remote control, Video conferencing, Voice/data communication systems
IdentifiersURN: urn:nbn:se:kth:diva-7927DOI: 10.1109/HICSS.2004.1265076ScopusID: 2-s2.0-12344310169OAI: oai:DiVA.org:kth-7927DiVA: diva2:13106
Proceedings of the Hawaii International Conference on System Sciences; Big Island, HI.; 5 January 2004 through 8 January 2004
QC 201010142005-10-212005-10-212010-10-14Bibliographically approved