Interruptions in preflight: jump seat observations of communication in the cockpit
2007 (English)In: Human Factors and Economic Aspects on Safety: Proceedings of the Swedish Human Factors Network (HFN) Conference, April 5 - 7, 2006, Linköping, Sweden / [ed] Clemens Weikert, 2007, 10-18 p.Conference paper (Other academic)
It is generally recognised that interruptions is a normal part of pilot’s everyday life. They may however be potentially harmful. Economic demands on airline companies and technical opportunities may change working procedures and alter communication flow, which in turn can affect the way interruptions are dealt with. The present paper seeks to analyse how communication propagates through the cockpit and to illustrate the origins of that communication. To achieve this goal jump-seat observations have been performed. The results indicate that interactions between different processes create potential interruptions for the pilots. By categorising communication with regards to being safety or non-safety related, it is shown that workload and potential interruptions may be handled by task reallocation. The analysis also shows that communication via radio constitutes a greater potential interruption than information via the cockpit door.
Place, publisher, year, edition, pages
2007. 10-18 p.
, HFN Report, ISSN 1654-7551 ; 2007-1
Engineering and Technology
IdentifiersURN: urn:nbn:se:kth:diva-7974ISBN: 978-91-7393-999-7OAI: oai:DiVA.org:kth-7974DiVA: diva2:13169
Swedish Human Factors Network (HFN) Conference, April 5 - 7, 2006, Linköping, Sweden
QC 201011082008-02-122008-02-122010-11-09Bibliographically approved