Support of decisions in the preflight phase
2007 (English)In: Proceedings of the Eighth International NDM Conference / [ed] K. Mosier & U. Fischer, 2007Conference paper (Other academic)
After a reorganisation at a minor Swedish airline, the pilots’ work process in preflight has changed. In the reorganisation, there are added tasks for the pilots, which the pilots manage with support of a handheld device. In this study, support of decisions in the preflight phase is investigated, and in particular support of decisions involved in the added tasks. The data gathering includes jump-seat observations and semi structured interviews with pilots at the airline.
In the preflight phase the pilots prepare for later flying phases and several decisions have to be made. With the handheld device the pilots are provided a wider picture of the flight, which implies that the pilots are more “in the loop”, but the added tasks also mean an increased workload. The decisions would be improved, if the design in the device or the Standard Operating Procedures required cross-checking of input and output data. Such kind of feedback loops would support learning and prevent over and under reliance of the device.
Place, publisher, year, edition, pages
Technological support, Human-Machine Interaction, Decision-making, Feedback, Automation, Aviation
Engineering and Technology
IdentifiersURN: urn:nbn:se:kth:diva-7975OAI: oai:DiVA.org:kth-7975DiVA: diva2:13170
NDM 8, Eighth International Conference on Naturalistic Decision Making
QC 201011092008-02-122008-02-122010-11-09Bibliographically approved