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Emotion Work in Experience-Centred Design
KTH, School of Electrical Engineering and Computer Science (EECS), Media Technology and Interaction Design, MID.
KTH, School of Electrical Engineering and Computer Science (EECS), Media Technology and Interaction Design, MID.ORCID iD: 0000-0002-3127-1917
Northumbria University Newcastle upon Tyne, UK.
KTH, School of Electrical Engineering and Computer Science (EECS), Media Technology and Interaction Design, MID.ORCID iD: 0000-0002-4481-4298
Show others and affiliations
2019 (English)In: CHI Conference on Human Factors in Computing Systems Proceedings (CHI 2019), May 4–9, 2019, Glasgow, Scotland UK, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Experience Centred Design (ECD) implores us to develop empathic relationships and understanding of participants, to actively work with our senses and emotions within the design process. However, theories of experience-centred design do little to account for emotion work undertaken by design researchers when doing this. As a consequence, how a design researcher’s emotions are experienced, navigated and used as part of an ECD process are rarely published. So, while emotion is clearly a tool that we use, we don’t share with one another how, why and when it gets used. This has a limiting effect on how we understand design processes, and opportunities for training. Here, we share some of our experiences of working with ECD. We analyse these using Hochschild’s framework of emotion work to show how and where this work occurs. We use our analysis to question current ECD practices and provoke debate.

Place, publisher, year, edition, pages
2019.
Keywords [en]
emotion work, experience-centred design, design research
National Category
Human Computer Interaction
Research subject
Human-computer Interaction
Identifiers
URN: urn:nbn:se:kth:diva-252787DOI: 10.1145/3290605.3300832ISI: 000474467907059Scopus ID: 2-s2.0-85067599533OAI: oai:DiVA.org:kth-252787DiVA, id: diva2:1326632
Conference
CHI 2019
Projects
Affective Health, Innovative Training Network under Marie Skłodowska-Curie grant agreement No 722022
Funder
Swedish Foundation for Strategic Research , RIT15- 0046Swedish Research Council, 2017-05133
Note

QC 20190624

Available from: 2019-06-18 Created: 2019-06-18 Last updated: 2019-07-29Bibliographically approved

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Balaam, MadelineComber, RobertWindlin, CharlesHöök, Kristina

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