Reducing uncertainty and supporting cognitive maps in travel information for public transport
2010 (English)In: World Rewiew of Intermodal Transportation Research, ISSN 1749-4729, Vol. 3, no 1-2, 73-90 p.Article in journal (Refereed) Published
One cause of negative attitudes towards public transport may be due to feelings of uncertainty that travellers experience. We argue that these negative feelings are due to a lack of information and that, in public transport, besides the regular service information, information should also be provided that helps to reduce uncertainty, i.e., information which supports the cognitive map of the traveller. This information should confirm that which is already present in the cognitive map, and should provide extra information about the transport system and the area in which it is used. We show the relevance of our argument by using research from several projects. Furthermore, we discuss the needs and wishes of travellers concerning travel information and the ergonomic principles involved in the design process of travel information.
Place, publisher, year, edition, pages
Olney: Interscience publishers , 2010. Vol. 3, no 1-2, 73-90 p.
Cognitive ergonomic guidelines; Cognitive map; Public transport; Travel information; Traveller information needs; Uncertainty reduction
Other Engineering and Technologies not elsewhere specified
IdentifiersURN: urn:nbn:se:kth:diva-8225DOI: 10.1504/WRITR.2010.031580ScopusID: 2-s2.0-77951269641OAI: oai:DiVA.org:kth-8225DiVA: diva2:13487
QC 201006212008-04-092008-04-092010-09-24Bibliographically approved