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Implications of synchronous IVR radio on Syrian refugee health and community dynamics
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2017 (English)Conference proceedings (editor) (Refereed)
Abstract [en]

© 2017 Copyright is held by the owner/author(s). With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peerled healthcare.1We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2017. Vol. Part F1285
Keywords [en]
Agency, Community radio shows, Health education, IVR, Lebanon, Refugees, Syrian refugees, Technology
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:kth:diva-222527DOI: 10.1145/3083671.3083690OAI: oai:DiVA.org:kth-222527DiVA, id: diva2:1350907
Available from: 2019-09-12 Created: 2019-09-12 Last updated: 2019-09-12

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