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Performance management systems: reviewing the rise of dynamics and digitalization
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).ORCID iD: 0000-0003-0904-5822
2019 (English)In: COGENT BUSINESS & MANAGEMENT, ISSN 2331-1975, Vol. 6, no 1, article id 1642293Article, review/survey (Refereed) Published
Abstract [en]

Purpose: Given the rise of big data and use of analytics, this study explores how the performance measurement systems research field has incorporated dynamic aspects and digitalization prevalent in rapidly changing and competitive environments. Design/methodology/approach: In the study we conduct a software supported and iterative systematic literature review of the performance management field together with a keyword network analysis. The meta-analysis provided a quantitative method that identified gaps and directions. Findings: The findings suggest there is a link between performance measurement systems and dynamics, but the link is weak, and the main research does not incorporate dynamic elements. There is an observable research community interest in managing information for informed decisions through digitalization. However, two broad research perspectives on performance management systems in highly dynamic and competitive environments were identified, one group exploring dynamic conditions, and the other digital technologies and optimization. Researchers positioning themselves in the dynamic subgroup are likely take an organizational or human capital perspective when exploring applications of performance management systems, while the other group mainly pursues research within artificial intelligence, automatization, and optimization. There is limited research with coverage of both groups, highlighting a notable gap in the existing research. Originality/value: This paper contributes to the understanding of performance measurement and management research in dynamic and digital environments.

Place, publisher, year, edition, pages
TAYLOR & FRANCIS AS , 2019. Vol. 6, no 1, article id 1642293
Keywords [en]
dynamic, performance management systems, algorithmic management, digitalization
National Category
Economics and Business Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:kth:diva-256267DOI: 10.1080/23311975.2019.1642293ISI: 000477715900001Scopus ID: 2-s2.0-85069956049OAI: oai:DiVA.org:kth-256267DiVA, id: diva2:1366213
Note

QC 20191028

Available from: 2019-10-28 Created: 2019-10-28 Last updated: 2019-10-28Bibliographically approved

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Sahlin, JonatanAngelis, Jannis

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