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Collective firm-internal online idea development Exploring the impact of feedback timeliness and knowledge overlap
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.ORCID iD: 0000-0002-6024-7908
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.ORCID iD: 0000-0002-9746-4498
2019 (English)In: European Journal of Innovation Management, ISSN 1460-1060, E-ISSN 1758-7115, Vol. 23, no 1, p. 13-39Article in journal (Refereed) Published
Abstract [en]

Purpose New opportunities to nurture good ideas for innovation arise as firms use web-based ideation platforms for collective idea generation and development. What influences creative performance in firm-internal collective idea development is however not as well researched as idea generation and thus an important area of research is the feedback and commenting on ideas. More specifically, the purpose of this paper is to explore the role of feedback timeliness and knowledge overlap between feedback providers and ideas in collective firm-internal online idea development. Design/methodology/approach An empirical study has been performed, drawing on data collected from a Swedish multi-national company using a web-based system for collective firm-internal ideation. The investigation explicitly captures the effects on ideation performance played by idea development contributions, in terms of feedback timeliness and knowledge overlap between feedback providers and ideas. Findings The empirical results show that idea development is significantly influenced by feedback timeliness as well as by the knowledge overlap between feedback providers and ideas. Specifically, it is found that longer time to feedback and an increased knowledge overlap result in an increased likelihood of idea acceptance. However, beyond a certain point, the positive effects of a longer time to feedback and increased knowledge overlap decrease, resulting in curvilinear relationships with idea acceptance. Originality/value The results from the empirical study reveal the effects of feedback timeliness and knowledge overlap on idea development. This provides us with new insights on the complex dynamics at place in collective firm-internal idea development and offers implications for how we can fruitfully manage this process.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019. Vol. 23, no 1, p. 13-39
Keywords [en]
Feedback, Online, Idea development, Timeliness, Knowledge overlap
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:kth:diva-266717DOI: 10.1108/EJIM-02-2018-0045ISI: 000506031100001Scopus ID: 2-s2.0-85071634131OAI: oai:DiVA.org:kth-266717DiVA, id: diva2:1387538
Note

QC 20200122

Available from: 2020-01-22 Created: 2020-01-22 Last updated: 2020-01-22Bibliographically approved

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Qian, ChenMagnusson, MatsBjörk, Jennie

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