Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Revisiting public transport service delivery: exploring rail commuters' attitudes towards fare collection and verification
Univ Leeds, Inst Transport Studies, Leeds LS2 9JT, W Yorkshire, England..
Univ Leeds, Inst Transport Studies, Leeds LS2 9JT, W Yorkshire, England..
Univ Leeds, Inst Transport Studies, Leeds LS2 9JT, W Yorkshire, England..
KTH, School of Industrial Engineering and Management (ITM), Centres, Integrated Transport Research Lab, ITRL. Univ Nat Resources & Life Sci, Inst Transport Studies, Peter Jordan St 82, A-1190 Vienna, Austria.ORCID iD: 0000-0001-7124-7164
2019 (English)In: European Journal of Transport and Infrastructure Research, ISSN 1567-7133, E-ISSN 1567-7141, Vol. 19, no 4, p. 310-331Article in journal (Refereed) Published
Abstract [en]

Making Public Transport services more attractive and effective requires attractive and effective ticketing. This requires a clear understanding of user attitudes, needs and expectations. This study explored commuters' attitudes to fare collection and verification and the underlying factors, their acceptance of the policy of "No-ticket-purchase on-board" and their preferences for fare verification options. Commuters rated their agreement with 17 ticketing related statements in a cross-sectional questionnaire survey conducted along the corridor with the largest proportion of cross-county commuting in Sweden, Stockholm - Uppsala. Four sets of hypotheses were then tested. The average scores were normally distributed and hence analysed using a two-way ANOVA. A One-way chi-square test was conducted to determine the commuters' preference for fare verification approach. A t-test was used to analyse the perceived quality of ticketing and the commuters' reaction to the policy of "No-ticket-purchase on-board PT vehicle". Whilst the results showed that the commuters were relatively uniform in their attitudes, income, commuting route, ticket type and ticket purchase channel affected their attitudes. They were neutral to the policy of "No-ticket-purchase on-board". Their attitude to fare collection was more positive than that of fare verification and they showed a preference for automatic fare verification. The study highlights a number of policy implications and recommends further research on the feasibility of passive fare verification and on commuters' preferred options for fare verification.

Place, publisher, year, edition, pages
Editorial Board EJTIR , 2019. Vol. 19, no 4, p. 310-331
Keywords [en]
Attitudes, commuters, convenience, fare collection, fare verification, ticketing
National Category
Civil Engineering
Identifiers
URN: urn:nbn:se:kth:diva-268800ISI: 000510871200004OAI: oai:DiVA.org:kth-268800DiVA, id: diva2:1395974
Note

QC 20200225

Available from: 2020-02-25 Created: 2020-02-25 Last updated: 2020-02-25Bibliographically approved

Open Access in DiVA

No full text in DiVA

Authority records BETA

Susilo, Yusak

Search in DiVA

By author/editor
Susilo, Yusak
By organisation
Integrated Transport Research Lab, ITRL
In the same journal
European Journal of Transport and Infrastructure Research
Civil Engineering

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 37 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf