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The State of Speech in HCI: Trends, Themes and Challenges
Univ Coll Dublin, Sch Informat & Commun Studies, Dublin 4, Ireland..
Univ Coll Dublin, Sch Informat & Commun Studies, Dublin 4, Ireland..
Univ Coll Dublin, Sch Informat & Commun Studies, Dublin 4, Ireland..
Trinity Coll Dublin, Speech Commun Lab, 7-9 South Leinster St, Dublin 2, Ireland..
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2019 (English)In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 31, no 4, p. 349-371Article in journal (Refereed) Published
Abstract [en]

Speech interfaces are growing in popularity. Through a review of 99 research papers this work maps the trends, themes, findings and methods of empirical research on speech interfaces in the field of human-computer interaction (HCI). We find that studies are usability/theory-focused or explore wider system experiences, evaluating Wizard of Oz, prototypes or developed systems. Measuring task and interaction was common, as was using self-report questionnaires to measure concepts like usability and user attitudes. A thematic analysis of the research found that speech HCI work focuses on nine key topics: system speech production, design insight, modality comparison, experiences with interactive voice response systems, assistive technology and accessibility, user speech production, using speech technology for development, peoples' experiences with intelligent personal assistants and how user memory affects speech interface interaction. From these insights we identify gaps and challenges in speech research, notably taking into account technological advancements, the need to develop theories of speech interface interaction, grow critical mass in this domain, increase design work and expand research from single to multiple user interaction contexts so as to reflect current use contexts. We also highlight the need to improve measure reliability, validity and consistency, in the wild deployment and reduce barriers to building fully functional speech interfaces for research.

Place, publisher, year, edition, pages
OXFORD UNIV PRESS , 2019. Vol. 31, no 4, p. 349-371
Keywords [en]
speech interfaces, speech HCI, review, speech technology, voice user interfaces, intelligent personal assistants
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:kth:diva-269509DOI: 10.1093/iwc/iwz016ISI: 000515084300001OAI: oai:DiVA.org:kth-269509DiVA, id: diva2:1412842
Note

QC 20200309

Available from: 2020-03-09 Created: 2020-03-09 Last updated: 2020-03-09Bibliographically approved

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Edlund, Jens

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