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Abstract: Managing Retail in an Omnichannel Environment—Consumer Behavior, Trends, and Challenges
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Sustainability, Industrial Dynamics & Entrepreneurship.ORCID iD: 0000-0001-6379-2584
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2017 (English)In: Developments in Marketing Science: Proceedings of the Academy of Marketing Science, Springer Nature , 2017, p. 243-244Chapter in book (Refereed)
Abstract [en]

Retailers are facing major changes, including intensified competition, increased internationalization, and technological advances, which are transforming the competitive landscape at a fast pace. Simultaneously we see an emerging paradigm shift in consumers’ buying behavior. Digital devices such as smartphones and tablets allow consumers to search and shop online, irrespective of time and place and without geographical boundaries. While these devices originally were used mainly for information search, mobile purchases are becoming a natural part of many consumers’ shopping habits.

Place, publisher, year, edition, pages
Springer Nature , 2017. p. 243-244
Keywords [en]
Buying Process, Emerging Paradigm Shift, Mobile Purchase, Online Information Search, Retail
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Business Administration
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URN: urn:nbn:se:kth:diva-313804DOI: 10.1007/978-3-319-45596-9_49Scopus ID: 2-s2.0-85044421326OAI: oai:DiVA.org:kth-313804DiVA, id: diva2:1668224
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QC 20220613

Available from: 2022-06-13 Created: 2022-06-13 Last updated: 2022-06-25Bibliographically approved

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Salehi-Sangari, Esmail

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