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Elementary, My Dear Watson: The Use of Artificial Intelligence in Marketing Research: An Abstract
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).ORCID iD: 0000-0002-2343-9361
2018 (English)In: Boundary Blurred:: A Seamless Customer Experience in Virtual and Real Spaces / [ed] Nina Krey, Patricia Rossi, Springer Nature , 2018, p. 325-Chapter in book (Refereed)
Abstract [en]

In this paper, the authors demonstrate how IBM Watson, a super computer that uses artificial intelligence (AI), can be used in academic and managerial research. A brief description of how Watson originated and operates is followed by four examples of how Watson can be used in academic marketing research. The first two examples use Watson’s personality and insight services to analyze qualitative depth interviews. The last two examples use Watson’s emotion and sentiment analysis on textual data and qualitative depth interviews. These examples emphasize the value of Watson in the age of big data and its ability to analyze issues that would otherwise be too complex. The paper concludes with limitations, managerial implications, and future research. 

Place, publisher, year, edition, pages
Springer Nature , 2018. p. 325-
Series
Developments in Marketing Science: Proceedings of the Academy of Marketing Science, ISSN 2363-6165
National Category
Natural Language Processing Computer Sciences
Identifiers
URN: urn:nbn:se:kth:diva-314489DOI: 10.1007/978-3-319-99181-8_103Scopus ID: 2-s2.0-85125197535OAI: oai:DiVA.org:kth-314489DiVA, id: diva2:1673969
Note

Part of book: ISBN 978-3-319-99180-1

QC 20220621

Available from: 2022-06-21 Created: 2022-06-21 Last updated: 2025-02-01Bibliographically approved

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Pitt, ChristineDabirian, Amir

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