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Doing User Involvement: Shifting Interstices and Coalescing Tensions in Care Technology
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Health Informatics and Logistics.ORCID iD: 0000-0002-4026-6634
Faculty of Humanities, Open Universiteit, Heerlen, the Netherlands.
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Health Informatics and Logistics.ORCID iD: 0000-0003-0563-3635
2022 (English)In: Science, Technology and Human Values, ISSN 0162-2439, E-ISSN 1552-8251Article in journal (Refereed) Published
Abstract [en]

This paper explores user involvement in company practice as a method that is both contingent and transformative. Drawing on ethnographic research in a small- to medium-sized care technology company, we trace how user involvement is enacted in diverse forms to resolve, deal with, and circumvent the frictions and tensions surrounding it. While encompassing similar types of configuration work, these varying enactments differ as they selectively enroll different actants, objectives, and procedures. We refer to these peculiar enactments as occurring in shifting interstices of coalescing tensions. In so doing, we are in conversation with literature in science and technology studies studying the socio-material constitution of users and the social role of methods. We build on and extend previous arguments revolving around the effects of methods and implicit ways of designers configuring users to draw attention to the situational character of doing user involvement. In particular, we argue that investigating shifting interstices offers novel ways of analyzing and thinking about the spatialities, temporalities, frictions, and objects involved in method practices, raising awareness of what it takes to momentarily “do” method this way, and not otherwise. We conclude by discussing conceptual and practical implications for understanding and remaking methods.

Place, publisher, year, edition, pages
SAGE Publications , 2022.
Keywords [en]
company ethnography, enactment, method practice, shifting interstices, user involvement
National Category
Information Systems, Social aspects Other Social Sciences not elsewhere specified
Identifiers
URN: urn:nbn:se:kth:diva-335763DOI: 10.1177/01622439221143196ISI: 000893696400001Scopus ID: 2-s2.0-85144203156OAI: oai:DiVA.org:kth-335763DiVA, id: diva2:1795790
Note

QC 20230911

Available from: 2023-09-11 Created: 2023-09-11 Last updated: 2025-05-05Bibliographically approved

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Fischer, BjörnÖstlund, Britt

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