This article aims to compare the pattern of responses obtained by a web-based anda paper-based survey used to investigate the transit safety of travellers in railwaystations in Sweden. This aim is achieved by evaluating whether the response andthe completion rates change as the surveys progress, assessing the effect of the surveymode on respondents’ answers (after controlling for the surveys’ internal consistencyand differences in the samples), and the potential impact of the order ofalternatives in multiple-choice questions on the responses. To carry out the study, asample of 500 responses was taken from each population and later compared usinga series of statistical tests. Findings indicate that despite the surveys’ high internalconsistency, the prevalence of victimisation, fear of crime, and precautions detectedin the web survey was higher than those found in the paper survey. The web surveyshows a major drop just after the initial questions, while the paper survey showsa more stable pattern of responses, but was also affected by a single compulsoryquestion that pushed the completion rate down. Finally, the order of alternatives inmultiple-choice questions (fixed or random) did not affect the answers given by therespondents, providing a solid base for safety interventions in transit environments,regardless of survey mode. The article concludes by making suggestions for bothresearch and practice.