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The influence of banks' advice to SMEs on customer satisfaction: The case for regulation
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
2010 (English)In: International Journal of Services and Operations Management, ISSN 1744-2370, Vol. 7, no 2, 200-214 p.Article in journal (Refereed) Accepted
Place, publisher, year, edition, pages
2010. Vol. 7, no 2, 200-214 p.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-11547Scopus ID: 2-s2.0-77955407188OAI: oai:DiVA.org:kth-11547DiVA: diva2:277642
Note
QS 2011Available from: 2009-11-19 Created: 2009-11-19 Last updated: 2011-12-27Bibliographically approved
In thesis
1. Understanding bank-SME relationships: the influence of adaptation and fairness on customer satisfaction
Open this publication in new window or tab >>Understanding bank-SME relationships: the influence of adaptation and fairness on customer satisfaction
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2009. 235 p.
Series
TRITA/KTH/CEFIN-DT, ISSN 1654-9376 ; 2009:03
Keyword
SMEs, banks, adaptation, fairness, customer satisfaction, relationships
National Category
Business Administration
Identifiers
urn:nbn:se:kth:diva-11549 (URN)978-91-976270-9-2 (ISBN)
Public defence
2009-12-11, Sal V3, Teknikringen 72, KTH, Stockholm, 10:00 (Swedish)
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Supervisors
Note

QC 20100813

Available from: 2009-11-20 Created: 2009-11-19 Last updated: 2013-11-11Bibliographically approved

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Berggren, BjörnLundahl, NicolausSilver, LarsVegholm, Fatima
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More styles
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