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Motivation mapping method as a means to improve engineering information management
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development. (Integrated product development)
2008 (English)In: IAMOT 2008 Proceedings, 2008Conference paper (Refereed)
Abstract [en]

There exist several tools and methods that are designed to support and justify ICT introduction projects, e.g. return on investment calculations. This paper focuses on enhancing the adoption of new ICT by involving end-users in the introduction process, using quantitative data collection and analysis. In this context, a method named Motivation Mapping Method (MMM) has been developed to assist management in large and complex ICT introduction projects. The method is a first attempt to enable companies to tailor their ICT introductions according to users' specific needs in an efficient manner. Motivation levels based on the factors satisfaction, experienced benefits, and expectations can be used to identify clusters of designers with varied needs for ICT support. The method has been developed in a case study at Volvo Car Corporation, where a questionnaire was sent out and answered by 326 respondents in R&D. The results presented in the paper demonstrate the possibility to statistically form clusters of employees based on the respondents’ motivation for ICT adoption. It is discussed in the paper that the application of MMM is a good complement to the current portfolio of evaluation tools used by management, and that the MMM in a prolonged situation leads to reduced introduction cost and risk as well as facilitating the ICT introduction process for both management and end-users.

Place, publisher, year, edition, pages
Keyword [en]
IS introduction, cluster analysis, user satisfaction, receptiveness to change, motivation, measurement
National Category
Engineering and Technology
URN: urn:nbn:se:kth:diva-11601OAI: diva2:278095
International Association for Management of Technology
QC 20100708Available from: 2010-07-08 Created: 2009-11-23 Last updated: 2010-07-30Bibliographically approved
In thesis
1. Integrated information management in complex product development
Open this publication in new window or tab >>Integrated information management in complex product development
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Where do companies begin their efforts when trying to improve information management in product development? In large companies involving many people, multiple processes and highly technological products several factors have an impact on efficiency. Interdisciplinary integration and structured information are two overall proposed key factors that have been identified as important to obtain efficient information management.

Measurement of satisfaction level among information systems users is proposed as an angle of approach to identify key improvement areas from an operative perspective that are argued to be strategic for management to address. However, the need for adjustments to contextual prerequisites and a changing environment makes evaluation necessary prior to measurement. An evaluation framework is proposed to identify metrics that are tailored and kept in line with business and development strategies to ensure their relevancy.

This research has aimed at taking a holistic approach to information management in complex product development. The research focus has been on the integration between engineering disciplines where software and electrical R&D departments at automotive companies have been the main source of the analysis material.

Integrated information management entails support for activities within the engineering domain. Several strategies are discussed to manage trade-offs in organizations in order to succeed with integrated information management. A needs-based balance is one important approach proposed to resolve changing and conflicting needs. Furthermore, it is argued that operative and strategic goals should be allowed to co-exist.

Providing the right infrastructure to support designers in their everyday work does not necessarily mean additional functionality to existing information systems or automated work activities by improved document templates. Rather, it is suggested that a shift in focus (from addressing detailed requirements management to reflecting on interrelationships between information objects and system inter-dependencies) would be a strong mechanism to succeed with information management. The transition into model-based development is argued to be a much needed change for organizations to obtain integrated information management, since a model-based approach is considered an important basis for structured information. Anticipated benefits with integrated information management are increased information availability, reduced information overflow, and enhanced communication and understanding of critical system dependencies

Place, publisher, year, edition, pages
Stockholm: KTH, 2009. ix, 76 p.
Trita-MMK, ISSN 1400-1179 ; 2009:25
Information management, information systems, integrated product development, systems engineering, innovation management, PLM, model-based development
National Category
Computer and Information Science Reliability and Maintenance
urn:nbn:se:kth:diva-11712 (URN)978-91-7415-518-1 (ISBN)
Public defence
2009-12-15, F3, Lindstedtsvägen 26, KTH, Stockholm, 15:00 (English)
QC 20100730Available from: 2009-12-08 Created: 2009-12-08 Last updated: 2010-07-30Bibliographically approved

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