Measurement for information management performance in complex product development: A model to identify improvement areas based on user satisfaction
(English)Article in journal (Other academic) Submitted
The satisfaction level among information systems (IS) users is used to measure performance with regard to information management in complex product development. Findings gathered from qualitative interview and observation studies performed at Volvo Car Corporation (VCC) in Sweden during 2005-2006 form the basis for the research model presented in this article. The model was designed and used as the foundation for the formulation of a web-based questionnaire. The reported analysis is based on data gathered in January-February of 2007 from 281 respondents belonging to the R&D software and electrical and electronics department at VCC.
It is concluded that the suggested angle of approach to measure performance has proven to be statistically valid, which indicates possibilities for further use of the model and unit of analysis, namely designers in use of interdisciplinary information and IS. Suggested improvement areas in the VCC case are improved information structure and user satisfaction.
Suggested overall company benefit is the possibility to identify critical improvement areas – perceived from an operative perspective – and that are suggested to be strategic to come to terms with. It is also discussed whether or not the proposed approach is suitable as evaluation method on a year-to-year basis in order to work with continuous improvements in information management.
Engineering and Technology
IdentifiersURN: urn:nbn:se:kth:diva-11603OAI: oai:DiVA.org:kth-11603DiVA: diva2:278098
QC 201007082010-07-082009-11-232010-07-30Bibliographically approved