Change search
ReferencesLink to record
Permanent link

Direct link
Measurement for information management performance in complex product development: A model to identify improvement areas based on user satisfaction
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development. (Integrated product development)
Volvo Car Corporation VCC.
(English)Article in journal (Other academic) Submitted
Abstract [en]

The satisfaction level among information systems (IS) users is used to measure performance with regard to information management in complex product development. Findings gathered from qualitative interview and observation studies performed at Volvo Car Corporation (VCC) in Sweden during 2005-2006 form the basis for the research model presented in this article. The model was designed and used as the foundation for the formulation of a web-based questionnaire. The reported analysis is based on data gathered in January-February of 2007 from 281 respondents belonging to the R&D software and electrical and electronics department at VCC.

It is concluded that the suggested angle of approach to measure performance has proven to be statistically valid, which indicates possibilities for further use of the model and unit of analysis, namely designers in use of interdisciplinary information and IS. Suggested improvement areas in the VCC case are improved information structure and user satisfaction.

Suggested overall company benefit is the possibility to identify critical improvement areas – perceived from an operative perspective – and that are suggested to be strategic to come to terms with. It is also discussed whether or not the proposed approach is suitable as evaluation method on a year-to-year basis in order to work with continuous improvements in information management.

National Category
Engineering and Technology
URN: urn:nbn:se:kth:diva-11603OAI: diva2:278098
QC 20100708Available from: 2010-07-08 Created: 2009-11-23 Last updated: 2010-07-30Bibliographically approved
In thesis
1. Integrated information management in complex product development
Open this publication in new window or tab >>Integrated information management in complex product development
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Where do companies begin their efforts when trying to improve information management in product development? In large companies involving many people, multiple processes and highly technological products several factors have an impact on efficiency. Interdisciplinary integration and structured information are two overall proposed key factors that have been identified as important to obtain efficient information management.

Measurement of satisfaction level among information systems users is proposed as an angle of approach to identify key improvement areas from an operative perspective that are argued to be strategic for management to address. However, the need for adjustments to contextual prerequisites and a changing environment makes evaluation necessary prior to measurement. An evaluation framework is proposed to identify metrics that are tailored and kept in line with business and development strategies to ensure their relevancy.

This research has aimed at taking a holistic approach to information management in complex product development. The research focus has been on the integration between engineering disciplines where software and electrical R&D departments at automotive companies have been the main source of the analysis material.

Integrated information management entails support for activities within the engineering domain. Several strategies are discussed to manage trade-offs in organizations in order to succeed with integrated information management. A needs-based balance is one important approach proposed to resolve changing and conflicting needs. Furthermore, it is argued that operative and strategic goals should be allowed to co-exist.

Providing the right infrastructure to support designers in their everyday work does not necessarily mean additional functionality to existing information systems or automated work activities by improved document templates. Rather, it is suggested that a shift in focus (from addressing detailed requirements management to reflecting on interrelationships between information objects and system inter-dependencies) would be a strong mechanism to succeed with information management. The transition into model-based development is argued to be a much needed change for organizations to obtain integrated information management, since a model-based approach is considered an important basis for structured information. Anticipated benefits with integrated information management are increased information availability, reduced information overflow, and enhanced communication and understanding of critical system dependencies

Place, publisher, year, edition, pages
Stockholm: KTH, 2009. ix, 76 p.
Trita-MMK, ISSN 1400-1179 ; 2009:25
Information management, information systems, integrated product development, systems engineering, innovation management, PLM, model-based development
National Category
Computer and Information Science Reliability and Maintenance
urn:nbn:se:kth:diva-11712 (URN)978-91-7415-518-1 (ISBN)
Public defence
2009-12-15, F3, Lindstedtsvägen 26, KTH, Stockholm, 15:00 (English)
QC 20100730Available from: 2009-12-08 Created: 2009-12-08 Last updated: 2010-07-30Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Malvius, Diana
By organisation
Integrated Product Development
Engineering and Technology

Search outside of DiVA

GoogleGoogle ScholarTotal: 1 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 49 hits
ReferencesLink to record
Permanent link

Direct link